Business Analyst

Package Description

• Competitive Salary
• Great career opportunities
• Corporate Benefits Package
• International environment
• Possible hybrid work

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Business Analyst for the EEAS in Brussels, Belgium and various locations around Europe.

Security Clearance: EU secret clearance is Mandatory

Main Responsibilities

• Perform gap analysis and recommend solutions.
• Analyse existing systems and highlight areas of improvement.
• Focuses on functional software requirements.
• Data analytics responsibilities.
• Oversee the providing of solution as per specifications.
• Validate the functionality of the solution according to the requirement specifications.
• Prepare technical user manuals, system configuration documents and other technical reports.

Acceptance of the Service Delivered

Deliverables will be reviewed by the Quality Assurance / Architect / Project Manager / SME and accepted by the EEAS Management

- Business Requirements Document (BRD): This document outlines the business needs, goals, and objectives of a project. It describes what the system should achieve from a business perspective.

- Functional Requirements Document (FRD):This document details the specific functions that a system must perform to satisfy the business requirements. It describes "how" the system will work.

- Use Cases: These describe how users will interact with the system to achieve specific goals. They often include pre-conditions, post-conditions, and alternative flows.

- User Stories: Similar to use cases, but often more concise and written from the perspective of the end-user. They follow a format like "As a [role], I want [feature] so that [benefit]."

- Process Flows/Swimlane Diagrams: Visual representations of business processes, showing the sequence of activities and who is responsible for each step.

- Data Models: Diagrams that illustrate the structure of data within a system, including entities, attributes, and relationships.

- Wireframes/Mockups: Visual representations of user interfaces, showing the layout and elements of screens or web pages.

- Test Cases: Detailed steps to verify that the system meets the defined requirements.

- Traceability Matrix: A document that links requirements to design elements, code, and test cases, ensuring that all requirements are addressed.

- Gap Analysis: A document that identifies the differences between current and desired states, often used to determine what needs to be built or changed.

- Impact Analysis: Assesses the potential effects of changes on existing systems, processes, or stakeholders.

Qualifications

Bachelor’s or master’s degree.