Enterprise Architect

Package Description

Joining Serco amazing team offers:

• Competitive Salary
• Great career opportunities
• Corporate Benefits Package
• International environment
• Possible hybrid work

Job Introduction

Serco is the preferred partner for European institutions and international organisations, offering ICT services and contact centre management across Europe. Our expertise extends from information system support to consultancy under government frameworks, supporting key entities such as the European Commission and executive agencies. As a leader in service integration and management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring an Enterprise Architect for the EU Commission in Brussels, Belgium, and various locations around Europe. The position is open to both employees and freelance contractors.

Key Responsibilities

• Develop and maintain business architecture models that reflect and support the organisation’s strategic objectives, ensuring alignment between business capabilities, processes and technology.
• Ensure alignment between project and programme strategies and the broader organisational strategy, business drivers and management priorities.
• Define and implement a clear business vision together with a multi-year roadmap supporting organisational transformation and strategic initiatives.
• Support the rationalisation and optimisation of IT systems, ensuring coherence across the enterprise architecture landscape.
• Contribute to the management and continuous improvement of corporate governance processes related to enterprise architecture and digital initiatives.
• Support the development, implementation and operation of project, programme and portfolio management frameworks.
• Coordinate the Enterprise Project Management Office (EPMO) function and provide effective leadership and guidance to analysts and architects under their coordination.
• Coordinate and contribute to the preparation of strategic briefings and documentation related to digital transformation initiatives.
• Coordinate responses to corporate requests related to Enterprise Architecture (EA) and EPMO activities.
• Contribute to the delivery and implementation of the Digital Transformation Strategy for DG GROW.
• Support the Digital Resource and Portfolio Management (DRPM) processes within the GROW.B3 unit.
• Promote and ensure the application of the principles of the European Commission’s Digital Strategy within DG GROW.
• Perform cost–benefit analyses to support strategic decision-making and investment planning.
• Conduct As-Is and To-Be analyses, including gap analysis, to identify opportunities for organisational and technological improvements.
• Prepare, facilitate and moderate meetings and workshops with stakeholders at different organisational levels.
• Provide guidance on business architecture practices, system processes and enterprise architecture standards.
• Conduct research and analysis to identify opportunities to improve organisational processes, efficiency and effectiveness.

Skills

• Strong knowledge of enterprise architecture frameworks, modelling notations and architecture tools used to design and manage complex enterprise environments.
• Strong understanding of project, programme and portfolio management methodologies and their application in large, multi-stakeholder organisations.
• Knowledge of digital governance frameworks and practices supporting organisational decision-making and oversight.
• Strong understanding of the information systems lifecycle, including planning, development, deployment, operation and continuous improvement.
• Strong knowledge of software development processes, methodologies and best practices.
• Understanding of service management and IT operations management principles.
• Ability to interpret, apply and work within internal corporate procedures, governance frameworks and organisational standards.
• Ability to combine diverse skills, perspectives and experiences to analyse and solve complex business, information and technology challenges.
• Extensive experience applying enterprise and application architecture principles, best practices and strategic alignment techniques.
• Extensive experience supporting or managing corporate governance processes within complex organisational environments.
• Strong leadership skills with the ability to build consensus, facilitate collaboration and manage diverse stakeholder interests.
• Excellent communication skills, both verbal (e.g. presentations, workshops and seminars) and written (e.g. reports, briefings and analytical documents).
• Strong facilitation skills for leading group sessions, workshops and stakeholder meetings.
• Advanced analytical and design capabilities applied to organisational processes, systems and architecture.
• Ability to develop models, graphical representations and architectural abstractions to clearly communicate complex concepts.

Specific Expertise

The following expertise is mandatory for the successful performance of the role.

• Minimum 13 years of professional experience in the field of Information Technology.
• Minimum 13 years of experience applying project, programme and portfolio management methodologies such as PRINCE2, PMI, PM2, MSP, MoP or equivalent frameworks.
• Minimum 10 years of experience working with software development methodologies such as RUP, Agile or similar approaches.
• Minimum 8 years of hands-on experience using project management and collaboration tools such as MS Project, JIRA or equivalent platforms.
• Minimum 8 years of professional experience in IT governance, including the application of governance frameworks and organisational oversight processes.
• Proven experience contributing to and coordinating briefing materials related to digital transformation or digital policy initiatives.
• Demonstrated experience managing or supporting corporate governance processes within complex organisational environments.
• Experience with enterprise architecture modelling techniques and standards such as BPMN, UML or comparable modelling frameworks.
• Experience performing cost–benefit analyses and conducting As-Is, To-Be and gap analyses to support organisational transformation and decision-making.
• Experience coordinating teams and supporting collaborative delivery in multi-stakeholder environments.
• Experience providing consulting or advisory services in business, IT or digital transformation contexts.
• Experience managing relationships with stakeholders and business representatives at multiple organisational levels.
• Experience conducting or contributing to analytical studies, assessments or strategic evaluations.

Personal Skills

• Ability to integrate effectively in an international and multicultural environment, with a proactive attitude and the capacity to quickly become operational.
• Ability to participate actively in multilingual meetings and collaborate with stakeholders from diverse linguistic and cultural backgrounds.
• Ability to work in multicultural environments and contribute effectively to multiple large-scale projects simultaneously.
• Strong team player with a collaborative mindset and the ability to build constructive working relationships.
• Excellent command of English, both spoken and written (C1/C2 level or equivalent), is considered an advantage.
• High level of discretion, professionalism and integrity, particularly when working with systems and information containing personal or confidential data.