Movers / IT Support Assistant

Package Description

Joining Serco amazing team offers:

• Competitive Salary
• Great career opportunities
• Corporate Benefits Package
• International environment
• Possible hybrid work

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Movers / IT Support Assistant in Brussels, Belgium and various locations around Europe.

Purpose of The Role

he Movers / IT Support Assistant is responsible for the handling of IT equipment and providing basic technical support under the supervision of technicians. The position also requires the ability to work effectively in both French and English for communication with all users.

Key Responsibilities

Logistics & Equipment Handling

• Preparation, transport, and installation of IT equipment (PCs, monitors, peripherals, docking stations, printers).

• Desk setup and moves according to client requests.

• Removal, replacement, and relocation of IT equipment.

• Packaging and handling of equipment in compliance with safety and internal procedures.

• Support during events, summits, or large-scale deployments. 

Basic Technical Support (Junior Level) 

First-level assistance for: 

• Workstation and peripheral connections, 

• Basic hardware checks,

• User workstation setup. 

Basic troubleshooting: 

• Cabling issues, 

• Screens, keyboards, mice, docking stations. 

• Escalation of incidents to technicians when required. 

Hardware Lifecycle Management 

• Secure erasure of hard drives using YouWipe, according to procedures.

• Verification of erasure completion and generation of reports when required. 

• Preparation of end-of-life equipment for storage, transfer, or removal from inventory.

• Strict compliance with data security and confidentiality rules. 

Operational Support 

• Assistance to technicians during deployments, migrations, and rollouts (e.g., Windows upgrades).

• Strict adherence to processes, procedures, and instructions.

• Accurate reporting of completed tasks.

• Compliance with working hours and on-site presence requirements 

Required Skills & Competencies

Technical Skills

Basic knowledge of: 

• Windows operating systems, 

• PC hardware and peripherals. 

• Supervised use of specific tools such as YouWipe.

• Ability to follow technical and security procedures.

• Willingness to develop technical skills over time. 

Soft Skills

• Reliability and punctuality.

• Team spirit and collaborative mindset.

• Professional attitude towards users.

• Ability to work in a structured and disciplined environment.

• Fluent communication in both French and English, spoken and written. 

Profile

• Basic IT knowledge or first experience in IT support.

• Experience in logistics, technical handling, or on-site support is an asset.

• Comfortable working in an operational, on-site environment.

• Ability to communicate effectively in both working languages.