ServiceNow Automation Tester

Package Description

• Joining Serco amazing team offers:
• Competitive Salary
• Great career opportunities
• Corporate Benefits Package
• International environment
• Possible hybrid work

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a ServiceNow Automation Tester for the EU Commission in Brussels, Belgium and various locations around Europe.

Nature of the tasks

• Design, prepare and monitor automated tests for applications built on the ServiceNow Platform
• Contribute to the development of a plan to integrate automated testing within the testing process.
• Evaluate tools and technology for automation best fit to the digital solution applying DevSecOps approach.
• Create an approach and methodology for building a test automation architecture.
• Design and develop (new or modified) test automation solutions that meet the business needs.
• Enable the transition of testing from a manual to an automated approach.
• Create automated test reporting and metrics collection.
• Develop and maintain robust, scalable, and reusable test automation frameworks for web, API, and backend testing.
• Integrate automated tests into the CI/CD pipeline to enable continuous testing and provide fast feedback on build quality.
• Collaborate with manual testers and developers to identify automation opportunities, create automated test cases for regression suites, and promote a shift-left testing mentality.

Specific expertise and technologies

• Knowledge of test automation technologies, frameworks (e.g., Selenium WebDriver, Cypress, RestAssured), and techniques for web, API, and mobile testing.
• Knowledge of automated test generation with the use of Generative AI.
• Hands-on experience in the creation of test automation solutions.
• Knowledge of Test Management and Defect Tracking tools.
• Experience in the test data management.
• Proficiency in a programming language for automation (e.g., Java, Python, JavaScript) for writing robust and maintainable test scripts.
• Experience with version control systems (e.g., Git) and integrating automated tests into CI/CD pipelines (e.g., Jenkins, Bamboo, GitLab CI).
• Knowledge of containerization technologies (e.g., Docker, Kubernetes) for creating consistent test environments.

Certification and/or Standards

• Mandatory: One of the following or an equivalent certification: ISTQB Advanced Level Test Automation Engineer.

Skills

• Proficiency in preparing clear, structured, and comprehensive reports.
• Ability to integrate into international/multicultural teams.
• Capacity to self-start and collaborate effectively with cross-functional squads.
• Capacity to learn and adopt evolving automation frameworks, languages, and CI/CD tools.
• Ability to participate in multilingual meetings
• Ability to understand, speak and write English, optionally French as an additional asset
• Excellent interpersonal and communication skills
• Ability to work in a team as well as autonomously
• Results-oriented mindset, focused on delivering

Candidate profile

• Bachelor’s degree or higher
• Minimum 6 years of work experience in a similar job
• The candidate will be handling sensitive data; therefore candidates must be eligible to apply and go through the process to obtain a personal Security Clearance (EU Secret)