Training and Documentation Officer

Package Description

Joining Serco amazing team offers:

• Competitive salary
• Great career opportunities
• Corporate benefits package
• International environment
• Possible hybrid work

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Training & Documentation Officer for the EEAS in Brussels, Belgium and various locations around Europe.The position is subject to EU Secret Clearance.

Key Responsibilities

• Plan, write, update, and edit user manuals and related documentation.
• Collaborate closely with cross-functional teams to ensure technical accuracy and completeness of content.
• Manage multiple documentation projects and deliverables simultaneously.
• Adapt quickly to evolving requirements and dynamic project timelines.
• Develop stakeholder communications materials, including leaflets, newsletters, and promotional content.
• Support the preparation and drafting of a wide range of communications (e.g., emails, programme/project updates, internal and external communications, presentations).
• Contribute to the standardization of communication formats, templates, and processes.
• Work independently across all phases of the document development lifecycle, from planning to publication.
• Perform editing and proofreading activities, including participation in peer reviews.
• Apply corporate quality standards, policies, and style guidelines to all deliverables.
• Ensure consistency across documents, verifying the accuracy of references, footnotes, captions, and formatting.
• Prepare and deliver conventional (instructor-led) training on information and communication systems, from development through delivery.
• Develop and publish e-learning training materials on information and communication systems.
• Coordinate training activities, including scheduling, logistics, and stakeholder communication.
• Monitor and follow up on training outcomes and effectiveness.

Skills

Candidates must have experience working as a Training and Documentation Officer within defence, government, or financial sector organizations.