Workforce Planner

Workforce Planner

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunities for professional growth and development
• Supportive work environment with trusted leadership
• Flexible working options to support work-life balance
• Access to a range of health and wellbeing programs
• Long-term, secure employment with a global company

Make an impact at Serco

Working within our Contact Centre environment, you will play a key role in ensuring the right people are in the right place at the right time. As a Workforce Planner, your responsibilities will include:

• Building and maintaining accurate rosters and schedules
• Forecasting demand to align resources with service delivery requirements
• Monitoring real-time operations and adjusting plans to maintain service levels
• Analysing data to provide insights and recommendations
• Supporting continuous improvement of workforce management processes
• Working closely with stakeholders to balance business needs and employee satisfaction

Serco is a place for you

To be successful in this role you’ll have:

• Experience in workforce planning or scheduling in a customer-focused environment
• Strong analytical and problem-solving skills with excellent attention to detail
• Advanced Excel skills (SQL/VBA desirable)
• Experience with Workforce Management software and CRM systems
• Strong verbal and written communication skills
• Ability to thrive in a fast-paced environment with competing priorities

At Serco, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you will enjoy flexible working options and long-term opportunities with a global company.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.