Cloud Operations Engineer

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. 

Key Responsibilities

As Junior Cloud Operations Engineer you will concentrate your activities on the following:

• Deploy, and maintain cloud-based infrastructure (Telekom, OVH, AWS, Azure, Google Cloud, etc.) to meet the needs of the organization.
• Monitor cloud infrastructure to ensure optimal performance, availability, and cost-efficiency. Identify and resolve bottlenecks, performance issues, and cloud resource limitations.
• Develop and maintain automation scripts (using tools like Terraform, Ansible, or CloudFormation) to streamline cloud deployment processes and enhance operational efficiency.
• Implement and enforce best practices for cloud security, including access control, identity management, data encryption, and compliance with relevant regulations (e.g., GDPR, HIPAA).
• Respond to requests in timely manner, update the request tickets and provide feedback.
• Respond to and resolve cloud infrastructure incidents, ensuring minimal downtime and effective root cause analysis. Participate in post-incident reviews and implement corrective actions.
• Work closely with internal and external teams, to integrate and optimize cloud solutions within the broader organizational infrastructure.
• Maintain comprehensive documentation for cloud infrastructure, configurations, and troubleshooting procedures.
• Provide continuous improvement ideas, suggestion and support the team in implementation.
• Provide regular updates to the team leader/Service Manager. 

Skills

• Basic understanding of cloud infrastructure, security, and networking
• Strong problem-solving skills and a willingness to dive into troubleshooting
• Certification in AWS (Certified Cloud Practitioner) or Microsoft (Azure Fundamentals), or similar, is an advantage
• Experience with T-System Open Telecom Cloud (OTC)
• Experience with other Cloud providers (AWS, Google, Azure, OVH)
• Knowledge of Openstack, Kubernetes (K8s) and VMware
• Knowledge of Network elements like VPN, Firewalling, Routing, NAT
• Knowledge of following products: OPNsense, Centreon, Graylog, Grafana, Ansible, Terraform
• Knowledge of DBs management (example MariaDB)
• Knowledge of storage in Cloud (vblock, S3, Object Storage)
• Team player mindset, with an efficient thinking focus in a procedure-driven working environment
• Ability to handle stressful situations and work autonomously
• Fluency in English (Written and spoken)

Package Description

• Competitive Salary 
• Great career opportunities 
• Corporate Benefits Package
• International environment
• Possible hybrid work