Computing Technician

Job Introduction

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse range of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operation and maintenance of satellite ground segments. Its expertise in satellite control, data processing, and system integration has earned the company accolades, including “Excellence in Service” awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring its commitment to innovation and excellence in the field of meteorological satellite operations.

On behalf of our client EUMETSAT, we are seeking a Computing Technician to provide technical support and operational assistance across computing, storage, and network environments within a critical data centre infrastructure. The role involves contributing to system monitoring, hardware maintenance, incident management, and day-to-day operational support activities while working within ITIL service management frameworks to ensure reliable and efficient service delivery.

The position is based on-site at EUMETSAT’s premises in Darmstadt and operates within a flexible hybrid working model.

Key Responsibilities

• Monitor systems and perform initial investigations of detected hardware, software, and performance issues.
• Perform data centre operations activities.
• Act as a single point of contact for all I2D matters and escalate tickets to Level 2 support where required.
• Replace faulty hardware components on-site as required.
• Guide vendor technicians when hardware replacement must be performed by the vendor.
• Carry out standard administrative tasks, such as adding or removing users and file system maintenance, in accordance with established procedures.
• Perform low-level configuration of computer systems and interfaces.
• Install operating systems, COTS, and custom software.
• Maintain software build and deployment environments.
• Manage computer-side LAN connectivity cabling and configuration.
• Perform testing activities.
• Prepare and maintain technical documentation.

Skills

• Hands-on experience with Linux systems administration (e.g. RHEL, Ubuntu, SUSE).
• Familiarity with shell environments and basic scripting (e.g. Bash).
• Competency in using system monitoring and log analysis tools (e.g. top, journalctl, dmesg, vmstat, free).
• Understanding of virtualisation platforms (e.g. KVM, VMware ESXi, or Proxmox).
• Experience with system and networking basics (e.g. ss, ip, netstat) and SSH-based access.
• Ability to follow runbooks and standard operating procedures, and to escalate issues appropriately.
• Experience  working with the Atlassian JIRA Service Desk Tool.

Package Description

• 30% discount on the Deutschland ticket for easy travel.
• Subsidised Wellpass – access to 12,500+ fitness and wellness options across Germany.
• Pension and health schemes.
• Corporate Benefits discounts
• 30 days of holiday for balance and exploration.
• Relocation allowance.