IT Service Desk

Job Introduction

Serco is a leading international provider of public services with a strong presence in Germany, particularly in the space sector. Serco delivers high-quality technical, operational, and administrative services to European and international institutions, combining local expertise with multinational experience. A key partnership is with EUMETSAT, headquartered in Darmstadt, where Serco has been a long-standing and trusted provider of satellite operations, engineering, IT, and programme support services, contributing directly to the reliability and continuity of Europe’s meteorological satellite missions.

On behalf of our client we are looking for an IT Service Desk person who will support the activities on our client’s side and work on a temporary contract of 6 months, with a part time work of 20 hours per week.

Key Responsibilities

• Prepare new and existing laptops for deployment using Windows Autopilot.
• Assign devices to appropriate Autopilot profiles and verify configuration settings.
• Perform Windows 11 provisioning, including resets and re-enrolments.
• Validate successful device enrolment into Intune and Azure AD/Entra ID.
• Liaise with the IT Service Desk for reporting, escalation, and user coordination.
• Follow internal ICT processes and ensure deployments adhere to security requirements.