Network Technician

Job Introduction

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse range of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operation and maintenance of satellite ground segments. Its expertise in satellite control, data processing, and system integration has earned the company accolades, including “Excellence in Service” awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring its commitment to innovation and excellence in the field of meteorological satellite operations.

On behalf of our client EUMETSAT, we are seeking a Network Technician to provide technical support and operational assistance across computing, storage, and network environments within a critical data centre infrastructure. The role involves contributing to system monitoring, hardware maintenance, incident management, and day-to-day operational support activities while working within ITIL service management frameworks to ensure reliable and efficient service delivery.

The position is based on-site at EUMETSAT’s premises in Darmstadt and operates within a flexible hybrid working model.

Key Responsibilities

• Monitor systems and perform initial investigations of detected hardware, software, and performance issues.
• Manage computer-side LAN connectivity cabling and configuration.
• Define the necessary data flows within standard templates.
• Manage IP allocation and DNS entries through the DNS/IPAM system.
• Add and remove devices, generate reports upon request, and perform NMS tuning activities.
• Carry out testing activities.
• Prepare and maintain technical documentation.
• Apply structured documentation practices and work with ticketing and change management systems.

Skills

• Basic understanding of networking concepts, including the OSI model, VLANs, IP addressing, routing, wireless technologies, DNS/DHCP, and ACLs.
• Familiarity with common network device interfaces, including Cisco CLI, web interfaces, and SNMP-based tools.
• Basic understanding of ACI principles is desirable; however, in-house training on the dashboard can be provided.
• Experience using network monitoring platforms and log management tools.
• Experience with tools such as SolarWinds, NetBrain, Opsview, and Splunk.
• Ability to interpret alerts and log entries related to interface status, link health, and device availability.
• Understanding of VPN technologies and remote access troubleshooting.
• Experience  working with the Atlassian JIRA Service Desk Tool.

Package Description

• 30% discount on the Deutschland ticket for easy travel.
• Subsidised Wellpass – access to 12,500+ fitness and wellness options across Germany.
• Pension and health schemes.
• Corporate Benefits discounts
• 30 days of holiday for balance and exploration.
• Relocation allowance.