Storage Technician

Job Introduction

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse range of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operation and maintenance of satellite ground segments. Its expertise in satellite control, data processing, and system integration has earned the company accolades, including “Excellence in Service” awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring its commitment to innovation and excellence in the field of meteorological satellite operations.

On behalf of our client EUMETSAT, we are seeking a Storage Technician to provide technical support and operational assistance across computing, storage, and network environments within a critical data centre infrastructure. The role involves contributing to system monitoring, hardware maintenance, incident management, and day-to-day operational support activities while working within ITIL service management frameworks to ensure reliable and efficient service delivery.

The position is based on-site at EUMETSAT’s premises in Darmstadt and operates within a flexible hybrid working model.

Key Responsibilities

• Manage data storage and distribution, including large data lakes and backup services.
• Perform backup and restore tasks in accordance with established procedures.
• Manage SAN connectivity cabling and configuration.
• Handle tape libraries and removable media, and coordinate data archival activities.
• Raise vendor support tickets and track hardware replacements.
• Carry out testing activities.
• Prepare and maintain technical documentation.

Skills

• Familiarity with enterprise NAS/SAN platforms (e.g. NetApp, Dell EMC, HPE 3PAR, Synology, or QNAP).
• Basic understanding of RAID, LUNs, volumes, and snapshot management.
• Experience handling tape libraries, removable media, and coordinating data archival activities.
• Awareness of backup systems and tools (e.g. Veeam, Commvault, Veritas NetBackup, Bacula).
• Strong attention to detail when following structured procedures and maintaining audit-ready documentation.
• Competence in raising vendor support tickets and tracking hardware replacements.
• Experience  working with the Atlassian JIRA Service Desk Tool.

Package Description

• 30% discount on the Deutschland ticket for easy travel.
• Subsidised Wellpass – access to 12,500+ fitness and wellness options across Germany.
• Pension and health schemes.
• Corporate Benefits discounts
• 30 days of holiday for balance and exploration.
• Relocation allowance.