Training Officer

Job Introduction

Serco has made significant contributions at European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Its expertise in spacecraft operations, ground systems, and data processing has earned it recognition, including 'Best in Domain' awards from European Space Agency. Its long-standing partnership with ESA reflects its commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration.

We are looking for a skilled and motivated Training Officer to join our dynamic Training unit within the Serco Spacecraft Operations Centre. As a Training Officer, you will be responsible for designing, developing and delivering comprehensive training programs in satellite operations domain. Training Officers are involved in creating technical training materials, conducting hands-on and theoretical training sessions and staying updated on advancements in satellite technology and operations to ensure training aligns with industry standards and missions’ requirements.

Key Responsibilities

• Design, develop and maintain training curricula for Serco Spacecraft Operations Centre personnel, including satellite Flight Control Team members, ground station operators and mission support staff. 
• Create a training plan for all individuals and for the team as required.
• Create planning schedule for the proficiency/refreshment training modules, maintain and execute proficiency training to agreed schedule.
• Organize and carry out training directly and/or with assistance from the operational units using theoretical tests and simulations where appropriate.
• Maintain training plans in accordance with operational updates, lessons learnt session.
• Create and agree the certification process for each assigned role, arrange and carry out certification process, where necessary involving members from the operational units.
• Provide feedback to individuals and where necessary follow up training.
• Monitoring and periodic review of training proficiency among service personnel and implementing remedial action (including retraining and recertification, if necessary).
• Act as a back-up for the Head of Training Unit when necessary.

Skills

Education:

• Bachelor’s degree in aerospace engineering, Electrical Engineering, Space Science or a related field.
• Master’s degree or equivalent experience/certifications (e.g. Serco Space Academy certified, or similar) is a plus.

Experience:

• 5+ years of experience in satellite operations, ground systems, or a related space technology field.
• 2+ years of experience in training, instructional design, or adult education, preferably in a technical or aerospace context
• Exposure to the ESA/Eumetsat operational environments would be an advantage

Technical skills:

• Familiarity with satellite systems, including TT&C, payload operations, and ground station infrastructure
• Proficiency in satellite control software (SCOS2000 etc.), simulation tools and mission operations platforms
• Knowledge of RF communications, orbital mechanics, and satellite anomaly resolution techniques
• Satellite Tool Kit (STK) experience is a plus

Soft skills:

• Excellent communication and presentations skills to convey complex technical concepts clearly
• Strong organizational skills and attention to detail in developing training materials and tracking progress
• Ability to adapt training methods to diverse learning styles and technical backgrounds

Package Description

• Relocation allowance (flight to Germany, airport transport, one month paid accommodation).
• Hybrid working model for flexibility.
• 30% discount on the Deutschland ticket for easy travel.
• Subsidised Wellpass – access to 12,500+ fitness and wellness options across Germany.
• Pension and health schemes.
• Corporate Benefits discounts
• 30 days of holiday for balance and exploration.