Fire Alarm First Responder - Immediate Joiners

FIRE & SAFETY ASSISTANT - Immediate Joiners 

Impact a better future

Serco:

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

 
Your Opportunity  

As a Fire Alarm First Responder (FAFR), you will respond to fire alarms within 3 minutes, assess the situation, assist with evacuations and help keep people safe.

The secondary responsibility is to provide basic fire/health and safety checks of the designated zones to ensure a safe working environment and report any defects regarding fire equipment.  

**No prior experience? No problem! Full training will be provided to suitable candidates. Freshers and candidates from hospitality, customer service and security backgrounds are welcome to apply.

Key Accountabilities

• Respond promptly to fire alarms and emergency incidents within assigned areas. 

• Assess incidents and determine whether they are confirmed fires or false alarms.

• Prepare incident reports and ensure compliance with fire safety policies, procedures, and regulations. 

• Initiate fire-fighting actions where safe and within training limitations. 

• Conduct routine inspections, testing, and record management of fire safety equipment, including portable fire extinguishers.

• Support and coordinate the safe evacuation of passengers, staff, and tenants. 

• Liaise with Fire Commanders and relevant stakeholders during emergency response operations.

• Ensure evacuation procedures are implemented by all affected areas and occupants. 

• Gather and communicate critical incident information to the Control Room and emergency services.

• Establish and maintain safety cordons to control access to affected areas.

What we are looking for

• Good communication skills in English
• Able to join immediately
• Freshers welcome. Experience in customer service, hospitality, security, facilities management or as a waiter or steward is a big advantage

Good to have (but not compulsory)

• First Aid certificate
• Fire Warden or Basic Fire Extinguisher training
• Health & Safety certificate

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.