Growth Intern

Grown Intern
Impact a better future

Serco:

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

+impact: 

+impact, Serco’s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business.

We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world. 

We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset & facilities management, HSQ and sustainability.

Our work ensures a positive impact where it matters most.

We’re different because we do.

 
Your Opportunity  

We are looking for a an Intern whi will provide professional and high-quality analysis, document production and process coordination across a range of bids, proposals and projects within Serco Middle East. In addition to providing core bid management support and analysis, this individual will be responsible for providing flexible and timely administrative support to the bid function in the Middle East Talent Coordinator to support our Talent Centre of Excellence team with operational activities and projects related to Talent Management, Colleague Experience, Diversity and Inclusion (including Nationalisation), Leadership Development and Employee Wellbeing.  

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills. 

This role is part of the Bid team and will be based in our corporate office in Dubai.

Key Accountabilities

• To assist in the development and management of project plans to deliver bid requirements on time and on budget.
• To support the facilitation of the day-to-day running of the bidding process through the provision of timely and effective bid administrative support.
• To support the bidding function in ensuring that appropriate governance is followed – including the tracking of governance timelines and the accurate storage of related governance files. 
• To regularly manage and update any portal systems (where relevant), ensuring effective version control of all documentation and maintaining status of Serco’s portal credentials.
• Provide support to Bid Leads in uploading relevant bid information (i.e., clarifications and client requests) and submissions to customer portals.
• To support the team with bid production including management of printing, graphics and design production and the final quality checking of bid submissions.
• To support the management and control of central bid collateral and input into knowledge management libraries as required – positively impacting knowledge and information sharing across the team. 
• Lead the maintenance and management of a database of previous projects and clients – including prequalification documentation, bid submissions and internal minimum document requirements (i.e., governance documentation). Regularly auditing Bid Lead activity to ensure minimum documentation requirements are present and correct. 

Specific Requirements

• Excellent communication and interpersonal skills
• Methodical, process-driven and organised with good attention to detail
• Ability to multi-task and prioritise particularly in a pressured environment 
• Self-motivated and self-disciplined, proactive team player
• Manages non-routine aspects of own job with limited supervision
• Adaptable, flexible and resilient (including late / ‘unsociable’ working when required) 
• Ability to quickly grasp and assimilate complex information 
• Ability to write and speak fluently in Arabic is desirable
• Demonstrable experience of data management, analysis and monitoring with relevance to a bid / project management function.
• Demonstrable ability to conduct research across multiple mediums to source information to support bids, opportunities and other tasks (as required).
• Providing administrative support to a multi-disciplinary team. 
• Knowledge of a multi-cultural organisation and ability to identify key personnel (both external and internal) and able to understand the organisation's aims and objectives.
• Knowledge of Adobe software including InDesign and Illustrator desirable. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.