Team Leader

Team Leader – Transperth InfoLine Call Centre (East Perth Train Station)

$74k a year + opportunities for overtime and penalty rates

• Any hours worked before 7:00am get 15% loading. Any hours worked after 7:00pm means your whole shift will get 15% loading

• 1.25% loading on a Saturday and 1.5% loading on a Sunday

Our operational hours are between 5:00am and 2:00am. You will work 5 days a week, working 1 Saturday or Sunday every 4-5 weeks. Ideally you will be as flexible as possible between our operational hours.

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Career development and leadership growth opportunities

• Supportive leaders who value your ideas and voice

• Employee networks that champion diversity and inclusion

• Access to training and quality development programs

• Flexible work-life balance options

• Long-term Government-backed contract stability

Make an impact at Serco

As a Team Leader within our contract supporting Transperth, you’ll lead a passionate team delivering outstanding customer experiences every day. You’ll create a positive, high-performing culture where people feel supported, motivated and empowered to succeed. Working closely with Operations, Workforce Planning, Training and our Client, you’ll ensure service excellence while continuously improving performance and engagement. This is your opportunity to shape a team that truly makes a difference to the community.

As a Team Leader, you’ll make a positive impact by:

• Leading and developing a high performing team to deliver service excellence

• Managing day-to-day team performance, attendance and adherence

• Coaching and mentoring team members to achieve quality and efficiency targets

• Building strong relationships with internal stakeholders and our client

• Driving continuous improvement initiatives to enhance customer outcomes

• Monitoring and reporting on performance metrics and operational results

Serco is a place for you

You could be a great fit if you have:

• Experience leading teams in a contact centre or service environment

• A people-first approach with strong coaching and engagement skills

• Confidence influencing, negotiating and building trusted relationships

• Exceptional written and verbal communication skills

• A proactive mindset with a focus on continuous improvement

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.