Contingency Field Operations Manager

Serco: Field Based – covering North West and Midlands & East of England (cross region travel)

FTC 3 months, Full Time

£43,500 per annum + Car + excellent benefits

Ready to impact a better future?

As a Field Operations Manager in our Justice and Immigration team, you’ll lead a team of Housing Officers and Supervisors to deliver safe, compliant accommodation and support services across a designated portfolio. You’ll play a vital role in ensuring service users receive the right support while maintaining high operational standards and contract compliance.

Our work touches lives every day. In this role, you’ll help create a positive impact on communities by ensuring accommodation is safe, fit for purpose and delivered with care. Through strong leadership, collaboration and a focus on continuous improvement, you’ll help create impactful solutions that support some of the most vulnerable people in society while building trust and helping to impact a better future.

What you’ll do as a Field Operations Manager

• Lead, support and develop a team of Supervisors, creating headroom for people to grow and perform at their best.
• Ensure accommodation within the estate is safe, habitable, fully equipped and maintained in line with contractual, regulatory and legislative requirements.
• Oversee services and processes delivered in accordance with contract standards and new processes.
• Monitor operational performance, identify areas for improvement and implement effective solutions that drive service excellence and innovation.
• Manage people processes including performance management, attendance, recruitment support, onboarding activities and workforce planning.
• Build strong working relationships with landlords, subcontractors, external agencies and internal teams to support operational efficiency and positive outcomes.

Does this sound like you?

• Previous experience in an operational management role with responsibility for leading and developing teams.
• Strong organisational skills with the ability to manage competing priorities, deadlines and changing operational demands.
• Experience of performance management, problem-solving and driving operational improvements.
• Confident using Microsoft Office applications, including Excel and Word.
• A-Level qualification or equivalent experience, with the ability to work independently and use initiative.
• Full UK driving licence and willingness to travel as required.

What we offer

• 25 days’ holiday plus bank holidays

• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.