Field Operations Manager NW-AASC

Serco - AASC

Field Based covering Northwest region
Permanent, Full Time

£43,500 per annum plus excellent benefits

Ready to impact a better future?

As a Field Operations Manager in our Justice and Immigration – AASC team, you’ll lead the delivery of safe, compliant accommodation and vital support services that directly touch lives. You’ll combine strong operational leadership with a people‑first approach to help create positive outcomes for communities and service users.

This is a field‑based leadership role where your work has clear purpose. You’ll guide and support Housing Officers and Maintenance Operatives across your portfolio, ensuring properties are safe, standards are met, and service users receive the support they need. Every decision you make helps build trust, stability, and a better future for those we serve.

What you’ll do as a Field Operations Manager

You’ll be entrusted to:

• Lead, coach, and develop Housing Officers and Maintenance Operatives to deliver high‑quality, compliant services
• Ensure properties are safe, habitable, fully equipped, and maintained in line with contract, regulatory, and legislative requirements
• Oversee operational performance, using data and insight to identify risks, resolve issues, and drive continuous improvement
• Manage property inspections, maintenance activity, defects, and subcontractor performance across your portfolio
• Support service user dispersal, relocation, and ongoing support in line with contract requirements
• Work collaboratively with internal teams, landlords, subcontractors, and external partners to deliver effective outcomes

Does this sound like you?

You’ll be a great fit for this role if you have…

• Proven experience managing and developing teams in an operational or field‑based environment
• Strong people leadership skills, with the confidence to manage performance, conduct audits, and handle HR processes
• The ability to analyse information, produce accurate reports, and act on operational insight
• Clear, confident communication skills and the ability to build trusted relationships with a wide range of stakeholders
• A full UK driving licence and flexibility to travel within the region

Vetting and checks

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• 25 days plus bank holidays
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

#aasccareers

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.