Digital Business Analyst

Digital Business Analyst  
Hybrid – Attached to our Solihull, London or Hook office  
Full Time, Permanent   
Band 4 / Competitive Salary (dependent on experience)

Here at Serco, we’re looking for a Digital Business Analyst to play a pivotal role in shaping, defining, and delivering integrated digital solutions that enable organisations to operate with agility, compliance, and clarity.

Working across business strategy and technology delivery, you will translate complex, multi-platform ecosystems into clear, actionable requirements that drive measurable business outcomes.

You’ll be part of the UK & Europe Digital Services team, reporting to the Head of Business Analysis Practice, and collaborating closely with stakeholders, architects, engineers, and delivery partners.

As part of this you’ll:

• Collaborate with cross-functional teams to elicit, document, and validate business and technical requirements
• Translate business needs into user stories, functional specifications, acceptance criteria, and process flows
• Facilitate workshops, interviews, and discovery sessions to align stakeholders and gather insights
• Operate effectively within a matrix organisation, balancing competing priorities across teams
• Contribute to the Business Analysis capability, supporting standards, tools, and continuous improvement
• Participate in Agile ceremonies including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives
• Partner with Product Owners, Scrum Masters, and engineering teams to support iterative delivery
• Conduct gap analysis, impact assessments, and feasibility studies
• Support User Acceptance Testing (UAT), including planning, execution, and defect management
• Contribute to change management, business readiness, and stakeholder communications
• Ensure compliance with regulatory, data privacy, cybersecurity, and internal controls

What you’ll need to do the role:

• Minimum 3 years’ experience as a Business Analyst in a digital or technology-driven environment
• Strong understanding of Agile delivery models and iterative development
• Experience working in fast-paced, matrixed organisations with diverse stakeholders
• Proficiency with tools such as JIRA, Confluence, or Azure DevOps
• Knowledge of SQL and relational databases
• Familiarity with APIs, system integrations, and cloud platforms (Azure or AWS)
• Experience creating process models and documentation (e.g. Visio)
• Strong communication, facilitation, and stakeholder engagement skills
• Analytical mindset with strong problem-solving ability and commercial awareness
• SC clearance (or willingness to obtain)

What we offer:

• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.