Digital Technical Business Analyst

Digital Technical Business Analyst  
Hybrid – Attached to our Solihull, London or Hook office  
Full Time, Permanent   
Band 4 / Competitive Salary (dependent on experience)

Here at Serco, we’re looking for a Digital Business Analyst to play a pivotal role in shaping, defining, and delivering integrated digital solutions that enable organisations to operate with agility, compliance, and clarity.

Working across business strategy and technology delivery, you will translate complex, multi-platform ecosystems into clear, actionable requirements that drive measurable business outcomes.

You’ll be part of the UK & Europe Digital Services team, reporting to the Head of Business Analysis Practice, and collaborating closely with stakeholders, architects, engineers, and delivery partners.

As part of this you’ll:

• Collaborate with cross-functional teams to elicit, document, and validate business and technical requirements
• Translate business needs into user stories, functional specifications, acceptance criteria, and process flows
• Facilitate workshops, interviews, and discovery sessions to align stakeholders and gather insights
• Operate effectively within a matrix organisation, balancing competing priorities across teams
• Contribute to the Business Analysis capability, supporting standards, tools, and continuous improvement
• Participate in Agile ceremonies including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives
• Partner with Product Owners, Scrum Masters, and engineering teams to support iterative delivery
• Conduct gap analysis, impact assessments, and feasibility studies
• Support User Acceptance Testing (UAT), including planning, execution, and defect management
• Contribute to change management, business readiness, and stakeholder communications
• Ensure compliance with regulatory, data privacy, cybersecurity, and internal controls

What you’ll need to do the role:

• Minimum 3 years’ experience as a Business Analyst in a digital or technology-driven environment
• Strong understanding of Agile delivery models and iterative development
• Experience working in fast-paced, matrixed organisations with diverse stakeholders
• Proficiency with tools such as JIRA, Confluence, or Azure DevOps
• Knowledge of SQL and relational databases
• Familiarity with APIs, system integrations, and cloud platforms (Azure or AWS)
• Experience creating process models and documentation (e.g. Visio)
• Strong communication, facilitation, and stakeholder engagement skills
• Analytical mindset with strong problem-solving ability and commercial awareness
• SC clearance (or willingness to obtain)

What we offer:

• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

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