Enterprise Risk Manager

Enterprise Risk Manager  
Flexible Base Location – Attached to our London or Hook office  
Full Time, Permanent   
Band 3 / £60,000 - £75,000 (dependent on experience)

Here at Serco, we are entering a pivotal period of regulatory evolution and strategic change. With new Corporate Governance requirements coming into force at the end of this year, we have a unique opportunity to reshape how risk and assurance operate across our global business.

This is not a maintenance role. It’s an opportunity to contribute to the redesign and refresh our Enterprise Risk Management (ERM) framework, strengthen our compliance culture, and position risk as a true strategic enabler.

Working in a lean, high-impact Group Risk & Assurance team, you will provide input and support to Executive and Board-level reporting, supporting decisions on our most material and emerging risks. If you are pragmatic, commercially minded, and motivated by turning theory into practical impact, this role offers real influence and visibility.

As part of this you’ll:

• Advance the design, implementation and continuous improvement of our global ERM framework, risk policy and Compliance Assurance Framework, ensuring alignment with emerging UK Corporate Governance requirements.
• Partner with Divisional ERM leads and leadership teams to embed strong, commercially grounded risk disciplines aligned to Group standards.
• Ensure material and emerging risks are identified, analysed, monitored and clearly reported at both Group and Divisional levels, supporting delivery of Group strategy.
• Produce high-quality, data-driven quarterly risk reporting and insights to inform Executive Committee and Board Committees.
• Transition the Internal Assurance Framework (IAF) into a fully embedded, business-as-usual operating model.
• Refresh and implement half and full-year compliance statements, control self-assessments and year-end internal control attestations.
• Analyse assurance findings and trends, driving effective follow-up and collaboration across the three lines of defence, and ensuring timely closure of Divisional actions.
• Act as Group subject matter expert for Riskonnect, leading enhancements, releases, patches and user acceptance testing in partnership with IT.
• Optimise system engagement, reporting capability and data integrity, ensuring reliable, high-quality risk and control data for senior leadership.
• Deliver training and promote consistent application of Group risk standards across the organisation.
• Provide strategic insight and constructive challenge to senior stakeholders, deputising for the Group Risk and Assurance Director where required.
• Monitor external regulatory developments and translate them into practical business insight, championing risk as a strategic enabler across the organisation.

What you’ll need to do the role:

We’re looking for someone who combines technical credibility with commercial pragmatism - someone who can build, implement and influence.

You’ll likely bring:

• Experience in risk, compliance, assurance, legal or regulatory roles within a multinational or similarly complex organisation.
• Strong understanding of compliance and assurance frameworks - and the ability to apply them practically.
• Demonstrated experience improving risk or assurance processes, frameworks, tools or reporting.
• Confidence working with senior stakeholders, providing insight and constructive challenge.
• Highly numerate, professionally experienced and able to communicate with colleagues at all levels.
• Strong analytical and data capability, with experience using GRC tools (ideally Riskonnect).
• The gravitas, independence and collaborative approach needed to influence across functions and geographies.
• A professional qualification (or progress toward one) in risk, compliance, assurance or a related discipline (e.g. ICSA, IRM, ACII, ACCA, CIMA) is desirable.

Most importantly, you’ll be hands-on, solutions-focused, and motivated by making risk management sharper, smarter and more strategically valuable.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Company car
• Private healthcare
• Bonus scheme of up to 10%
• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.