Junior FM IT Operator

Package Description

Joining Serco amazing team offers:

• Competitive Salary
• Great career opportunities
• Corporate Benefits Package
• International environment
• Possible hybrid work

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Junior FM IT Operator for an international organisation in Frankfurt, Germany, and various locations around Europe

Main Responsibilities

The Junior FM IT Operator provides Junior‑level front‑office and Facilities Management operational support, ensuring high‑quality service delivery for switchboard, welcome desk and Facilities Management request handling. The role acts as a key interface between users, service providers and internal stakeholders, contributing to the smooth coordination of Facilities Management services and events.

Essential:

• Good customer service, coordination and communication skills;
• Good knowledge of IT ticketing system
• Good knowledge of ERP systems, e.g. SAP
• English skills level C1 (according to the "self-assessment grid" available on the Europass website https://europa.eu/europass/en).
• Minimum 3 years of relevant experience in a similar position;
• Basic technical expertise for the scope of the Managed Services;
• Sound knowledge of CAFM software, e.g. Planon;
• Good knowledge of MS Office (Outlook, Word, Excel);

Desired:

• Basic knowledge of Quality Management systems such as EFQM, DIN EN ISO 9000 ff as well as Continuous Improvement Processes;
• Sound knowledge of Switchboard systems (optional)
• Good knowledge of data analytics, reporting and visualisation systems, (optional)
• Basic knowledge of Facility Management standards such as GEFMA; (optional)
• Good knowledge of CRM systems (optional)

Education requirement:

A bachelor’s degree in information technology, Business Administration or another relevant field;

alternatively, 3 years of relevant professional experience in addition to the experience required below;