Senior Project Manager

About Serco

Serco delivers services to governments and organisations that serve the public or protect vital national interests. As a FTSE 250 company, we manage over 500 contracts worldwide and employ more than 50,000 people across our global operations.

Serco Europe operates in 10 countries, delivering specialised services across the Immigration, Space, Defence, and International Organisations sectors.

Where You Fit In

As a member of the Data, Digital & Technology Europe team, you will join a dynamic and rewarding environment during a period of significant growth and transformation. As a Senior Project Manager, you will play a key role in delivering strategic initiatives and driving change across Serco's businesses and geographies.

What You Will Do

• Manage and deliver projects and workstreams, ensuring successful delivery across scope, schedule, cost, quality, risk, deliverables, and business benefits.
• Engage with business users, managers, IT specialists, subject matter experts, architects, and suppliers to ensure successful project outcomes.
• Lead cross-functional teams of internal staff and external suppliers across organisational and geographical boundaries.
• Manage project scope, schedule, budget, quality, and change requests.
• Identify, assess, and manage project risks, issues, and dependencies, maintaining accurate documentation in Jira and management reports.
• Align stakeholder expectations, facilitate decision-making, and provide regular project status updates to business and technical audiences.
• Apply appropriate project delivery and collaboration methods based on business needs and project constraints.
• Identify dependencies and opportunities for collaboration across related projects and initiatives.
• Monitor project and supplier costs against approved budgets and perform regular financial controls.
• Ensure compliance with governance processes, including communication, solution reviews, risk management, and Serco Group policies.
• Plan, facilitate, and document project meetings, ensuring alignment on objectives, deliverables, responsibilities, timelines, and decisions.
• Prepare presentations and decision-making materials for senior management.
• Maintain comprehensive project documentation in Jira, including progress, achievements, risks, issues, dependencies, and mitigation actions.

Essential Skills & Experience

• Strong IT background with extensive experience delivering large and complex technology projects.
• Strong knowledge of one or more of the following areas: cloud technologies (Microsoft Azure, Amazon Web Services), digital platforms, Microsoft 365 (including SharePoint, Teams, and Microsoft Entra ID), infrastructure, applications, integrations, or data management.
• Proven experience managing projects throughout the full project lifecycle.
• Well-organised, proactive, and confident in managing executive (C-level) stakeholders.
• Experience leading geographically dispersed teams and managing external suppliers and partners.
• Collaborative, hands-on approach with excellent communication, presentation, and negotiation skills.
• Experience in Change and Adoption Management, supporting users through new systems, processes, and ways of working.
• Strong problem-solving skills with the ability to anticipate challenges, manage risks, and develop contingency plans.
• Familiarity with Agile and Waterfall delivery methodologies and project management tools such as Jira.
• Experience working across both business and IT environments.
• Bachelor's degree or equivalent qualification.
• Native-level or C1 German language skills and professional fluency in English.

Desirable Skills & Experience

• Experience delivering cloud transformation projects, including migrations from on-premises or data centre-hosted environments to Microsoft Azure or Azure Virtual Desktop (AVD).
• Experience delivering identity, email, device, and file server to SharePoint migration projects.
• Good understanding of the Microsoft 365 ecosystem.
• Experience delivering business integration or organisational transition projects.
• Experience with IT Service Management (ITIL).
• Previous consultancy experience.
• Commitment to continuous learning and professional development.