Estates and PMO Co-Ordinator

Location: University Hospital South Bucks, HP11 2TT

Contract: Permanent, 37.5 hours per week

Hours: Monday–Friday, 8am – 4pm

Salary: Upto £30,000.00 per annum + Excellent benefit

The Estates & PMO Support Coordinator is responsible for ensuring the smooth, efficient, and compliant delivery of both planned and reactive maintenance activities across the contract. This role exists to provide vital administrative, organisational, and governance support to the Estates and Project Management teams—enabling high-quality Hard FM service delivery. The post-holder ensures that maintenance activities, statutory compliance, and project governance processes are accurately recorded, well-coordinated, and delivered in line with contractual, statutory, Serco, CDM, and customer requirements. Through effective coordination, monitoring, and reporting, the role underpins operational excellence and supports the successful delivery of lifecycle, capital, and minor works projects.

Key Responsibilities

• Allocate and monitor planned and reactive maintenance tasks using CAFM systems, ensuring timely completion and full compliance.
• Support project governance by maintaining trackers, dashboards, and reports for live and pipeline projects.
• Assist in scheduling statutory compliance activities and uploading planned maintenance programmes.
• Enforce documentation standards across project reporting, including time, cost, risk, and progress updates.
• Liaise with the Finance Business Partner to reconcile SAP data and ensure accurate project financials.
• Manage procurement processes, raise purchase orders, and ensure invoices are processed in accordance with policy.
• Organise and support stakeholder meetings, workshops, and governance boards.
• Provide professional helpdesk support during core hours, logging requests and allocating jobs appropriately.
• Review technical documentation for compliance, upload evidence, and track remedial works to closure.
• Maintain organised filing systems and generate reports to support contract governance and audit readiness.

Essential Skills, Knowledge & Qualifications

• Previous experience in FM, estates, or project support roles.
• Technical understanding of building services and statutory compliance requirements.
• Strong IT proficiency, including MS Office (Excel, Word, PowerPoint), CAFM systems (e.g., Concept Evolution), and ideally MS Project/Visio.
• Excellent organisational skills with strong attention to detail.
• Effective communication and relationship-building skills.
• Ability to multi-task, prioritise workloads, and work independently.

Desirable / Additional Requirements

• Experience working with procurement systems and formal documentation protocols.
• Full driving licence and willingness to travel across contract sites as required.

 What we offer: 

• Salary: Competitive salaries with annual reviews. 

• Pension: Up to 6% contributory pension scheme. 

• Holidays: 25 days' annual leave plus bank holidays. 

• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. 

• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. 

• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. 

• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. 

• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. 

• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.