Medical Receptionist

Serco is a Place Where You Can Grow

Join a team of over 12,000 professionals across Asia Pacific and experience a workplace that offers opportunity, purpose, and reward. At Serco, you’ll contribute to meaningful, government-backed projects while enjoying flexibility, support, and career development opportunities.

We offer room to grow and benefits to support you at every stage of your life and career, including:

• Paid CPD leave for permanent employees
• Leave entitlements for reservists
• Provision of uniforms

• Employee Assistance Program and wellbeing support
• A variety of discounts through the Serco Benefits Program (e.g. Apple, Qantas, Hoyts)
• Access to professional development and internal career pathways

Make an Impact at Serco

As a Health Clerk, you’ll play a vital role in supporting the delivery of quality healthcare services to Australian Defence Force (ADF) personnel by ensuring the smooth and efficient operation of health centre administration.

You are someone who:

• Takes pride in providing timely and accurate administrative support in a busy healthcare environment.
• Brings strong attention to detail and can manage competing priorities with professionalism and care.
• Communicates clearly and works collaboratively within a multidisciplinary team.
• Is proactive, organised, and passionate about contributing to exceptional patient care behind the scenes.

About ADF Health Services

In partnership with Bupa, our ADF Health Services team provides integrated healthcare to ADF personnel across Australia. This includes delivering defence-ready clinical and support staff across more than 45 on-base locations, ensuring that ADF personnel have access to high-quality on-site medical care.

Robertson Health Centre is located on Robertson Barracks in Holtze, 15km east of Darwin.  It is home to the 1st Brigade & 1st Aviation Regiment. The facility has a routine dependency of approximately 2800 members, with a large reserve component. The Barracks also accommodates an additional 2500 US marines every 6 months from May to September.  The health centre provides primary medical, aviation medical, nursing, pharmaceutical, dental, physiotherapy and mental health services.  It also operates a 22-bed low dependency ward 24/7.  Standard operating hours are generally 07:30 – 15:30 Monday – Friday (depending on role requirements and specific craft groups required for weekend and on-call shifts). 

Serco is a Place for You

As a Health Clerk, you will be responsible for maintaining health records, supporting clinicians, and ensuring administrative processes run smoothly in accordance with Defence policies and procedures.

To be successful in this role, you’ll have:

• At least 1 year of experience in an administrative or clerical role (healthcare setting desirable)
• Strong communication and organisational skills with high attention to detail
• Proficiency in IT systems and data entry accuracy

• Knowledge of medical terminology (certificate or equivalent experience)
• Eligibility to obtain an Australian Baseline Security Clearance

Are You Ready to Do Important Work That Really Matters?

You must also be an Australian Citizen to obtain the required Baseline Security Clearance for this role. If you’re not an Australian Citizen, please feel free to apply to other healthcare roles with Serco through our careers site below.

For a confidential chat, please contact Daniel on 0497 918 845 or daniel.boyens@serco-ap.com 
If you would like to learn more about these and other opportunities available, please visit https://www.sercocareers.com/ADF-Health-Services to find out more.

At Serco, we bring together the right people, the right technology, and the right partners to deliver essential public services across Health, Defence, Justice, and more.

By joining us, you’ll be part of a highly supportive culture led by trusted leaders who are committed to helping you achieve your goals.

Impact a better future — with Serco.