Business Analyst

Job title: Business Analyst  

Salary: £34,000 - £45,000

Location: Homebased

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 

The Health Assessment Advisory Service (HAAS) contract was awarded to Serco for Lot 3 (South-West) and encompasses the delivery of Work Capability Assessments (WCA), Specialist Benefit (SB) Assessments, and Personal Independence Payment (PIP) Assessments. We are seeking an experienced individual to play a crucial role in planning, overseeing, and executing a structured test strategy and plan to deliver releases on time. Your responsibilities will include developing an overarching test strategy for the service, including test specifications, acceptance criteria, working closely with the Authority. 

Key purpose

• The Health Assessment Advisory Service (HAAS) contract was awarded to Serco for Lot 3 (South-West) and encompasses the delivery of Work Capability Assessments (WCA), Specialist Benefit (SB) Assessments, and Personal Independence Payment (PIP) Assessments. We are seeking an experienced Business Analyst to join the Transformation Team.
• As a Business Analyst, you will have gained experience working on a varied range of projects from process improvement, digital transformation, change facilitation and service design/improvement. 
• Reporting to the Process and Change Manager, you will be responsible for assessing the business model and its integration with technology; essentially acting as a bridge between the business problems and the technical solution. The role involves understanding business requirements which clearly address business needs and align with business processes.  
• Naturally a strategic thinker, you will be required to work on strategic initiatives and work with senior stakeholders from across the business. You should be able to help stakeholders formulate a route from where the business is today, to where it needs to be in the future.
• You will have the ability to quickly adapt to new conditions, operate with little guidance and quickly make an impact in new environments. There will be a requirement for you to be able to assess the suitability of current systems & processes in terms of their intended outcomes and play a key role in the implementation on new systems/processes.
• Fundamental to the role will be your ability to provide clear direction and guidance to other colleagues within the contract, lead by example, inspire, and motivate and provide support and mentoring to help other members of the team develop.

Structure and reporting

This role reports to the Process & Change Manager, in the Transformation division of the contract.

Key accountabilities

• Proactively communicate with external and internal stakeholders to analyse information needs, functional requirements, and business processes.
• Elicit, validate, prioritize, and document business and technical requirements to meet business needs.
• Explaining technical jargon to non-technical/commercial teams 
• Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs 
• Model and map business processes and assist with the development of solutions to address business problems and improve business processes 
• Work with internal & external development teams to oversee the implementation of new technology and systems 
• Produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements, and specify the necessary acceptance criteria 
• Produce all relevant further documentation and information which is in line with business requirements (BRDs, Traceability Matrix etc.) 
• To lead the required implementation of identified business process re-engineering activities, providing information, and generating solutions as determined within the projects. 
• Operates as a competent professional with minimum supervision. Carrying out all responsibilities regarding Serco’s Equalities Policy and Procedures 
• Complying with all Health & Safety at work requirements as laid down by the employer 

Essential technical and professional skills

• Confidence working with complex data and systems 
• Excellent communication and interpersonal skills and the ability to work with people at all levels of an organisation 
• An understanding of systems architecture and the human interaction with the components of the system 
• Time management and organisational skills 
• A good knowledge of Lean and Six Sigma, preferably with Yellow or Green Belt certification, or commitment to completion of Yellow/Green Belt with Serco
• Demonstrable ability to think analytically and with criticality to resolve problems and develop solutions 
• Excellent planning and organising skills, taking an organised and methodical approach to identify priorities, maximise time and ensure the achievement of business objectives. 
• Excellent presentation skills, with the ability to engage with an audience and influence thought process 
• Experience and ability to perform a wide variety of complex technical or professional work activities in a variety of contexts. 
• Experience and ability to present complex information in a way that can be understood by a variety of audiences. 
• Experience and ability to make informed decisions through logical thinking 
• Experience and ability to use processes, tools and techniques associated with business process re-engineering to identify service improvement and new solutions for service delivery. 
• Excellent ICT skills including use of key Microsoft Office programmes, in particular Excel
• Experience of delivering results within tight deadlines and meet given targets

What we offer

• Up to 6% contributory pension scheme
• Life insurance
• 25 days annual leave plus bank holidays. Options for annual leave purchase
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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