Business Development Director

FM Business Development Director 

Location: Home-based (UK-wide travel required)
Reporting to: Growth & Transformation Director 
Salary - Up to £100,000 PA + Benefits

The Role 

We are seeking a commercially driven FM Business Development Director to lead the strategic growth of Facilities Management (FM) within our Health Business Unit.

This role has a clear emphasis on Hard FM and asset management, with responsibility for expanding into new market sectors across Central and Local Government, including areas such as education and emergency services. You will play a pivotal role in identifying, shaping, and securing major opportunities, while building a sustainable and high-value pipeline.

Key Responsibilities

• Lead market and sector analysis to identify priority areas for growth across new and emerging sectors
• Develop and execute strategic growth plans, aligned to Health BU and wider divisional objectives
• Build and manage senior customer relationships, creating strong engagement across government and public sector stakeholders
• Develop and maintain a qualified pipeline (short and long term), including:
  • Capture planning
  • Framework identification and positioning
• Define and lead bid strategies (national and regional – hub & spoke models)
• Lead major FM bids through governance to submission
• Conduct capability gap analysis across Hard and Soft FM (people, services, technology)
• Collaborate with other Business Unit Development Directors to drive cross-functional growth

 
What You’ll Bring

• Strong background in Hard FM and asset management is essential, with a solid understanding of Soft FM services
• Proven track record of winning and delivering FM contracts (£5M–£100M+ TCV), with credibility grounded in delivery
• Demonstrable success in building and managing high-value growth pipelines (£250M+ exit pipeline)
• Ability to build deep customer intimacy, establishing trusted, long-term relationships with senior stakeholders
• A confident, credible and impactful communicator, able to influence and challenge at all levels
• Strong commercial and financial acumen, with the ability to translate insight into winning strategies and propositions
• Experience leading complex bids and strategic growth initiatives in demanding environments
• Resilient, adaptable and comfortable operating at pace in ambiguous, evolving markets
  
  

Operating at a senior leadership level, you will:

• Drive innovative and profitable growth across new sectors
• Build trusted, collaborative relationships internally and externally
• Translate strategy into tangible, deliverable outcomes
• Lead and influence teams to deliver sustained business performance
  
  

Why Join Serco?

This is an opportunity to play a key role in a major transformation and growth agenda, shaping the future of FM within Serco’s Health business. You’ll have the platform to influence strategy, win significant contracts, and expand into new and evolving markets.

Additional Information

• Significant UK travel required
• Home-based role with national remit
  
  

What we offer

• Company car / £4200 cash alternative  
• Private healthcare
• Bonus scheme of up to 20%
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.