Development Coach

Development Coach  
Home-based (UK)  
Full Time, 6-month Fixed Term Contract (with potential to extend)
Band 5 / Competitive Salary (dependent on experience)

Here at Serco, we’re looking for a motivated and independent Development Coach to join our Learning & Development team. This is a home-based role with a flexible working approach, supporting learners across apprenticeship programmes.

You will be responsible for managing a caseload of learners, ensuring they achieve within planned timeframes while delivering a high-quality learning experience that meets or exceeds customer expectations.

As part of this you’ll:

• Manage a caseload of apprenticeship learners, ensuring timely progress and achievement
• Deliver engaging teaching, learning, and assessment both remotely and in the workplace
• Develop and maintain tailored learning plans aligned to individual learner needs and goals
• Provide ongoing coaching, mentoring, and support to motivate learners to succeed
• Conduct inductions, initial assessments, and regular progress reviews
• Monitor learner performance, identifying at-risk learners and implementing support plans
• Ensure all learner documentation and files are compliant with ESFA and Ofsted requirements
• Liaise with employers and line managers to support learner development and address concerns
• Deliver Functional Skills support (English, Maths, ICT) where required
• Maintain accurate records using e-portfolio systems
• Support End Point Assessment (EPA) processes in line with awarding body requirements
• Promote safeguarding and maintain a strong duty of care for all learners
• Participate in quality activities such as OTLA and IQA observations

What you’ll need to do the role:

You will be a self-starter who can manage your own workload effectively while delivering high-quality learning experiences. You’ll have:

• Occupational competence in relevant sector
• Experience delivering teaching, learning, and assessment
• Strong communication and interpersonal skills
• Ability to work independently and manage your own diary
• Excellent organisation and time management
• Experience or understanding of apprenticeship standards/frameworks
• Ability to identify and solve problems and adapt to change
• Experience supporting Functional Skills delivery
• This role may require occasional travel to Serco sites
• A minimum Level 5 Operational Management Qualification is desirable
• Project Management Qualifications are desirable

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.