Head of PMO

Serco: Justice & Immigration Contract

Permanent, Full Time

Home Based with travel

Up to £90,000 pa + Company Car + Corporate Benefits Package

Due to growth within our Justice & Immigration (J&I) contract, we have an exciting new opportunity for a PMO to join our FM Leadership Team! You will lead and oversee the portfolio of Lifecycle and Client Funded projects and programmes for J&I FM, ensuring governance, performance, risk management, and stakeholder engagement across all project stages. Directly reporting into the FM Director, you will balance multiple demands while ensuring quality delivery.

Key Responsibilities

• Portfolio Management
• Oversee projects from conception/scoping to delivery.
• Monitor time, cost, and quality tolerance levels.
• Provide escalation and mitigation support.
• Ensure change requests are integrated into relevant projects.
• Governance & Assurance
• Align processes with Authority and Serco standards.
• Maintain central registers/logs (including RAIDO).
• Chair governance forums and ensure compliance with project management standards.
• Report progress/performance internally and externally (e.g., CVRs).
• Operational Delivery
• Manage contract/project mobilisation and demobilisation.
• Lead asset condition surveys for lifecycle strategy.
• Support delivery of programme-wide contract and partner milestones.
• Stakeholder & Team Leadership
• Coordinate interdependencies between projects.
• Manage partner collaboration and conflict resolution.
• Lead and motivate programme teams.
• Communicate effectively with stakeholders, including senior leadership.

Key Accountabilities

• Deliver programmes and projects to achieve strategic outcomes and benefits.
• Drive performance across J&I FM.
• Share expertise to develop team capability.

Required Skills & Knowledge

• Deep understanding of project, programme, and portfolio management (including governance, assurance, pre- and post-sales scenarios).
• Familiarity with government outsourcing services.
• Advanced skills in MS Office suite (Project Online, Teams, SharePoint, Word, Visio, Excel, PowerPoint).
• Strong estimating, planning, and scheduling techniques.
• Ability to manage change programmes in complex environments (preferably Defence/Engineering sectors).
• Experience in MSP® and/or Agile PM methodologies.
• Exceptional collaboration, influencing, and stakeholder engagement skills.
• Ability to drive clarity from ambiguity in high-pressure settings.

Qualifications

• Degree-level education (or equivalent experience).

• Programme Management certification (MSP Practitioner, Agile PM, or working at this level with ability to obtain Practitioner certification)

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package - discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
• Serco ShareSave - where employees can own a part of the company and invest in their future.
• Employee Assistance Programme
• The chance to make a positive difference
• A company passionate about diversity and inclusion

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.