MI Analyst

Job title: MI Analyst   

Band: 5

Location: Homebased

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 

The Health Assessment Advisory Service (HAAS) contract was awarded to Serco for Lot 3 (South-West) and encompasses the delivery of Work Capability Assessments (WCA), Specialist Benefit (SB) Assessments, and Personal Independence Payment (PIP) Assessments. We are seeking an experienced individual to play a crucial role in planning, overseeing, and executing a structured test strategy and plan to deliver releases on time. Your responsibilities will include developing an overarching test strategy for the service, including test specifications, acceptance criteria, working closely with the Authority. 

Key purpose

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for Department of Work and Pensions (DWP). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, DWP makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of DWP by Serco.

The MI Analyst will be responsible for the production and delivery of reports to the business and the DWP and supporting initiatives to improve the HAAS service.  

Structure and reporting

The role sits within the Performance and Workforce Manager and will report into the MI Manager

Key accountabilities

Your day-to-day responsibilities include:

• Production & delivery of various reports to the business
• Delivery of contractual reports and invoicing to the client DWP
• New report production, which requires collaboration with the business and technical specification writing/planning. These should be designed in a streamlined way whilst ensuring the best product is produced for the stakeholder.
• Response & delivery of ad hoc analysis
• Production of innovative solutions to improve our service to the business
• Stakeholder liaison and attending internal meetings
• Leading on internal initiatives/projects/programs

Essential technical and professional skills

• Demonstrate a high aptitude of skills using Microsoft products, Excel and Access, harnessing the ability to write/amend languages like SQL & VBA to write calculations and production routines.
• Have excellent communication, presentational and visualisation skills.
• A desire and track record in innovating solutions (including streamlining process and continuous improvement).
• Must be able to demonstrate good analytical skills and a logical approach to problem solving • A keen eye for accuracy, a desire to deliver reliability and support a high performing team
• Is highly organised and motivated
• Ability to work as part of a team or independently
• The ability to take full responsibility for a range of data sources, processes and stakeholder delivery in a pro-active manner.
• Ability to train others, sharing best practise, skills and knowledge.

Additional features of the role

• An understanding of MI Analysis products, for example IBM Cognos, Power BI, Tableau or QlikView.
• A self-starter who is ambitious and be able to effectively engage in multiple initiatives simultaneously

What we offer

• Up to 6% contributory pension scheme
• Life insurance
• 25 days annual leave plus bank holidays. Options for annual leave purchase
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). 

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