Head of Contingency Compliance

Base Location: Midlands or North West (with regular travel)
Permanent | Full Time
Up to £55,000 per annum + Company Car + Excellent Corporate Benefits Package

At Serco, we are trusted to deliver essential public services with care and integrity. As our new Head of Contingency Compliance, you’ll play a pivotal role in leading our contingency operations across our Asylum Accommodation and Support Services Contract (AASC), ensuring accommodation and support for some of society’s most vulnerable people.

This is a newly created, high-profile leadership role where you will provide assurance, compliance, and operational excellence across a large, complex service. Reporting directly to the Contingency Director, you’ll lead a multi-site team, drive continuous improvement, and ensure we meet the highest contractual, legal and safeguarding standards.

Key Responsibilities

• Leading and developing the Contingency Compliance Team, inspiring operational managers across a wide geographical area.
• Acting as the senior lead for compliance, assurance and safeguarding, ensuring professional standards are upheld across all sites.
• Managing subcontractor performance, risk and incident management, statutory inspections and UKVI requirements.
• Driving financial and operational stability, managing budgets of £150m+ in partnership with Finance.
• Building strong relationships with stakeholders – from the Home Office to local communities – to ensure the highest standards of service delivery.
• Supporting the Contingency Director with special projects and contributing to the wider contract leadership team.

What you’ll need

• A proven leader with at least 5 years’ experience in people management, ideally across multiple sites and functions.
• Strong background in compliance, safeguarding, and duty of care services for vulnerable groups.
• Demonstrated success in operational excellence, continuous improvement, and change management.
• Strong financial acumen, with experience of managing budgets of £150m+.
• Excellent stakeholder management and communication skills.
• ILM Level 5 qualification (or equivalent experience).
• A valid UK driver’s licence and willingness to travel.
• Ability to obtain CTC Security Clearance and CRB approval.

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package - discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
• Employee Assistance Programme
• The chance to make a positive difference

• A company passionate about diversity and inclusion

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.