Operational Support Lead

Base Location: North West
Band 5: FTC 6 months, Full Time – Hybrid (Mon-Fri  9:00-17:00)

Ready to impact a better future?
We have created a new role as an Operational Support Lead in our AASC team, you’ll keep essential operational processes running smoothly so colleagues can focus on delivering services that make a real difference. Your work will help ensure accuracy, consistency, and trust across day‑to‑day activity — creating the conditions for a better future for the people and communities we support.

You’ll play a key role in strengthening how we work, streamlining processes, coordinating activity, and supporting colleagues with care and clarity. From leading core administrative functions to stepping in on short‑notice priorities, you’ll help create impactful solutions that keep our operations resilient, responsive, and focused on positive impact.

What you’ll do as an Operational Support Lead
You’ll be entrusted to:

• Oversee and quality‑assure core administrative processes including travel booking, transport coordination, certifications, meeting administration, HR‑related tasks, data cleansing, and team mailbox management.
• Act as the primary escalation point for operational support queries, ensuring timely resolution and clear communication.
• Provide flexible support to Operations Managers, taking on responsibilities that sit outside standard operational duties.
• Coordinate ad hoc tasks, short‑term priorities, and project elements to ensure deadlines are met.
• Ensure organisational policies, procedures, and standards are consistently applied across operational support functions.
• Maintain oversight of required certifications — tracking expiries, coordinating renewals, and escalating risks.
• Streamline workflows and identify opportunities to increase efficiency, accuracy, and compliance.

Does this sound like you?
You’ll be a great fit for this role if you have…

• Strong organisational skills with the ability to prioritise varying workloads and manage competing deadlines.
• Confidence using systems and digital tools, including Excel and Word.
• The ability to work independently, use initiative, and adapt quickly to changing needs.
• Excellent communication skills and a proactive approach to problem solving.
• Experience supporting colleagues, coordinating tasks, or leading elements of operational or administrative work.
• Full UK Driving Licence required - travel between regions, is required at times.

Vetting and checks
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.