Senior People Partner - UK & Europe

Location: Flexible (with travel to Warrington – twice a week)
Salary: Competetive with Excellent Benefits including car/ car allowance, bonus, and PMI
Contract Type: Permanent | Full Time

Shape the people strategy for one of Serco’s most critical public service contracts.

Serco has recently been awarded the Electronic Monitoring Services (EMS) contract by the Ministry of Justice - a programme at the forefront of public protection and rehabilitation in the UK. This nationally significant contract involves the delivery of monitoring and technology-enabled services that help keep communities safe and support individuals to make positive life choices.

We’re now looking for a resilient, commercially minded Senior People Partner to work with the senior leadership team - helping to embed a culture of performance, inclusion, and accountability as the contract continues to grow and evolve.

Who you’ll work with

This role reports directly to the People Director for the Citizen Services business unit, and has a close working relationship with the EMS leadership team as well as HR colleagues across the wider Serco organisation - including People Services, Centres of Expertise, and People Specialists.

You’ll be a key link between strategic people priorities and operational delivery, ensuring the EMS contract remains compliant, capable, and commercially strong.

What you’ll do

• Partner closely with senior leaders to understand their priorities and translate them into actionable people strategies.
• Use data-driven insight to improve organisational efficiency and help leaders understand their people performance and opportunities for improvement.
• Lead complex change and transformation initiatives, ensuring people impacts are understood, planned, and delivered with integrity.
• Collaborate with Centres of Expertise and People Services to deliver seamless HR solutions that enable business outcomes.
• Support organisation design and workforce planning to ensure we have the right structures and skills in place for the future.
• Champion Serco’s values, promoting an open, inclusive, and high-performing culture across your business area.
  
  

What you’ll bring

• Proven experience as a Senior HR Business Partner / People Partner, ideally within a complex, multi-site or matrix organisation.
• Strong grounding in organisation design, talent development, culture, and change leadership.
• Excellent stakeholder management and influencing skills - confident engaging at Director level and challenging constructively.
• Exceptional resilience - calm under pressure, adaptable in the face of change, and able to navigate ambiguity with focus and optimism.
• Experience within the criminal justice, government services, or Justice & Immigration sector would be highly advantageous.
• CIPD qualification (or equivalent experience) preferred.
  
  

Why Serco

Serco delivers vital public services that have a real impact on lives every day.
You’ll join a business where your expertise shapes strategy, your voice matters, and your resilience inspires those around you.
In return, we offer flexible working, professional development, and the chance to grow your career within a purpose-led, global organisation.

Apply now

If you’re a confident, commercially minded HR leader who thrives in fast-moving environments and brings both strength and empathy to your work - we’d love to hear from you.

Bring your resilience, insight, and influence to Serco, and help us make a positive difference.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.