Social Impact Solution Manager

Social Impact Solution Manager
Home-based – travel as per business need   
Full Time, Permanent   
Band 3 / Competitive Salary (depending on experience)

Here at Serco, social value plays an increasingly important role in helping us win good business and deliver meaningful outcomes for our customers and communities.

We are looking for an experienced Social Impact Solution Manager to lead the development of compelling, evidence-based and deliverable social value solutions across our strong and varied bid pipeline.

This is a fully bid-focused role, so it is essential that you have previously worked on bids and understand how to develop solutions within a competitive environment. You will work across multiple bids, often at different stages, and help position Serco to secure the highest possible social value evaluation scores.

Working within our UK&E Growth and ESG function, you will have the creativity and scope to develop social value programmes that respond directly to what matters to each customer, while ensuring every commitment is realistic, costed, measurable and capable of being delivered

As part of this you’ll:

You will work at the front end of the opportunity lifecycle, looking ahead at bids coming through the pipeline and developing an early understanding of the customer, their priorities and the outcomes they want to achieve.

Partnering with bid teams, operational leaders, Finance, Commercial, subject matter experts and external organisations, you will bring the right people together to develop impactful social value solutions. You will influence stakeholders, challenge assumptions and secure the necessary agreement and sign-off before commitments are included within a bid.

You will:

• Lead the design and development of social value solutions across multiple competitive bids.
• Analyse upcoming opportunities and build an early understanding of customer priorities, evaluation criteria and social value requirements.
• Translate customer requirements and social value KPIs into creative, measurable and deliverable programmes.
• Produce high-quality, compelling social value bid responses tailored to the customer and evaluation criteria.
• Lead the social value workstream through bid governance, including Red Reviews and Black Hat reviews.
• Coordinate and influence senior stakeholders, subject matter experts and delivery teams to shape the strongest possible solution.
• Challenge the ambition, evidence, cost, feasibility and deliverability of proposed commitments.
• Secure stakeholder agreement, governance approval and appropriate sign-off.
• Ensure solutions are properly costed, supported by evidence and structured to achieve the highest possible evaluation score.
• Translate successful bid commitments into clear, contract-ready delivery plans with owners, milestones, measures and reporting requirements.
• Manage social value risks and dependencies throughout the bid process.
• Identify and develop relationships with external partners that can support the successful delivery of agreed commitments.
• Track developments in social value policy, regulation, competitor activity and market practice, using these insights to strengthen Serco’s approach.

What you’ll need to do the role:

It is essential that you have direct experience of working on bids. This role is entirely focused on developing social value solutions within a competitive bidding environment, rather than the operational delivery of an existing social value programme.

You will also bring:

• Experience of owning or making a significant contribution to social value solutions within competitive bids.
• Strong knowledge of PPN 026, the Social Value Model and their application across the commercial lifecycle.
• Experience of interpreting customer requirements and turning them into compelling, measurable and deliverable solutions.
• The ability to develop solutions that can be evidenced, costed, approved and clearly articulated within a bid response.
• Strong bid writing and editing skills, with the ability to produce persuasive responses against scoring criteria.
• Confidence influencing and constructively challenging stakeholders at all levels.
• Strong commercial judgement, including an understanding of feasibility, cost, risk and contractual deliverability.
• Experience managing multiple bids or projects simultaneously in a fast-paced environment.
• Excellent communication, relationship management and networking skills.
• Knowledge of National TOMs, social value measurement frameworks or the delivery of social impact within an operational setting.
• A proactive, resilient and adaptable approach, with the ability to work independently and manage changing priorities.
• Experience of the Defence sector, including its customers, priorities and operating environment, would be advantageous.

Why Serco:

This is an opportunity to influence social value at the earliest stages of major opportunities and help shape programmes with genuine potential to make a difference. The work is varied, creative and commercially important. You will work across a strong pipeline of bids, engage with a wide range of customers and stakeholders, and have the freedom to develop something different for each opportunity rather than relying on a standard response. You will play a direct role in helping Serco win good business while making sure the commitments we put forward are ambitious, credible and deliverable.

What we offer:

• Company car
• Private healthcare
• 5% on target bonus scheme
• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

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A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.