Social Value Solutions Manager

Social Value Solution Manager
Remote with UK travel to Serco offices when required
Full time, Permanent 
Salary - £50,000 - £55,000 per annum dependent on experience

Are you passionate about making a meaningful impact through social value? Do you thrive in a bid-focused, strategic role where your work directly contributes to delivering real community benefit? If so, we want to hear from you.

We’re looking for a Social Value Solutions Manager to join our ESG (Environmental, Social and Governance) function, part of our UK&E Growth team. In this vital role, you’ll shape and develop innovative, high-scoring and deliverable social value solutions that support new business bids across the organisation.

As part of this you’ll:

• Lead the design and development of social value bid solutions that respond to customer KPIs and align with Serco’s Social Value Framework.
• Collaborate across Business Units, building strong relationships with stakeholders and ensuring social value proposals are both compelling and achievable.
• Work closely with the Senior Social Value Solutions Manager – Growth, and support governance processes such as Red Reviews, Social Value Artefacts and Black Hat presentations.
• Translate complex social value concepts into persuasive, high-quality bid responses that support business growth.
• Support the transition from bid to contract delivery, ensuring mobilisation plans include social value activities and outcomes.
• Partner with internal teams and external organisations to identify and engage with third-party delivery partners and build robust reporting capabilities.
• Proactively manage social value risks and contribute to knowledge sharing through case studies and content development.

What You’ll Need to Succeed:

• A solid understanding of the full business lifecycle, public sector procurement and government guidance such as PPN 06/20 and NPPS.
• Experience working in a CSR, ESG or social value role within a contracting, service or similar organisation.
• Familiarity with social value measurement frameworks such as National TOMs or other social impact tools.
• Outstanding communication and bid-writing skills, with strong attention to detail.
• A strategic mindset with the ability to engage, influence and drive collaboration among diverse stakeholders.
• Confidence, resilience, and the ability to manage multiple projects simultaneously in a dynamic environment.
• A passion for social value and a desire to create lasting, meaningful impact.

Why Serco:

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.  

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.