Talent Acquisition Consultant

Job title: Talent Acquisition Consultant  

Band: 4

Location: Homebased

Contract: Permanent

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 

What is HAAS?
Serco delivers unbiased, comprehensive health assessments on behalf of the Department for Work and Pensions (DWP) through the Health Assessment Advisory Service (HAAS), helping determine benefit eligibility for people who may need support. We provide Work Capability Assessments (WCA), Specialist Benefits and Personal Independence Payment (PIP) assessments in the South-West region, with care, consistency and professionalism.

Key purpose

To deliver expert talent acquisition solutions across sector-specific functions, with a focus on identifying and attracting candidates for specialist roles with niche skill sets. This role requires a strategic and creative approach to sourcing, engaging, and hiring talent for hard-to-fill positions, ensuring alignment with business needs and long-term workforce planning.

Structure and reporting

This role sits within the Specialist & Technical Talent Acquisition team led by the TA Manager.

The TA Consultant will report to the Business Partner for Specialist and Technical Recruitment.

Key accountabilities

Talent Acquisition - Operations

• Acts as subject matter expert for specified sector.
• Own and manage end to end recruitment for a portfolio of niche, specialist & hard to fill roles.
• Partner with hiring managers to understand complex role requirements and develop bespoke sourcing strategies.
• Lead recruitment campaigns for specialist and niche roles across designated sectors (Specialism dependent: Facilities Management, Defence & Engineering, Professional Services & Psych Services)

Innovative Sourcing Solutions

• Design and implement creative sourcing strategies including market mapping, talent pooling, and passive candidate engagement through multiple channels. to include Intelligent Sourcing functionality within Phenom
• Proactively utilises full CRM & AI sourcing capabilities of Phenom to create and nurture talent pools for niche and hard to fill roles.
• Leverage non-traditional channels such as industry forums, specialist communities, and targeted events to uncover hidden talent.
• Utilise advanced sourcing techniques including LinkedIn Recruiter, Boolean search etc

Sector Expertise

• Maintain deep knowledge of sector-specific trends, talent availability, and competitor activity.
• Provide market intelligence and benchmarking data to inform hiring decisions and workforce planning.

Stakeholder Engagement

• Act as a trusted advisor to hiring managers, providing insights and recommendations on sourcing challenges.
• Collaborate with internal Recruitment marketing team to ensure innovative and appropriate channels are utilised.
• Highly visible business facing role, regular visits required to key operational locations

Employer Branding & Outreach

• Work collaboratively with the internal Recruitment Marketing Team to create and implement innovative external marketing strategies across multiple channels.
• Promote the organisation’s EVP within specialist talent communities.
• Represent the company at sector-specific events, conferences, and networking opportunities.

Data & Compliance

• Ensure all recruitment activities are compliant with internal policies and external regulations (e.g., GDPR, sector-specific standards).

Essential technical and professional skills

• Proven experience in recruiting for specialist or hard-to-fill roles within a specific sector

(Specialism dependent: Facilities Management, Defence & Engineering, Professional Services & Psych Services)

• Demonstrated success in designing and executing innovative sourcing strategies.
• Strong stakeholder management and influencing skills.
• Proficiency in sourcing & market intelligence tools.
• Familiar and comfortable with working to SLAs and KPIs.
• Knowledge/experience of healthcare recruitment market or DWP PIP and/or WCA experience.

Additional features of the role

• Sector-specific knowledge is highly desirable
• Target driven mindset
• Innovative thinker
• Tenacity, resilience and adaptability will be key competencies for the post holder

What we offer

• Up to 6% contributory pension scheme
• Life insurance
• 25 days annual leave plus bank holidays. Options for annual leave purchase
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com

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