HSEQ Performance & Insight Analyst

HSEQ Performance & Insight Analyst
Home-based
Full Time, Permanent   
Band 5 / £35,000 - £50,000 (dependent on experience)

Here at Serco, we are looking for a curious, analytical and forward-thinking HSEQ Performance & Insight Analyst to join our Health & Safety team. This role is ideal for someone with a naturally inquisitive mindset who enjoys exploring data, spotting trends others might miss, and turning information into insight that influences real operational change.

This role goes beyond traditional reporting. You will play a key part in helping the business anticipate risks, identify emerging safety trends, and strengthen our data-driven safety culture. You will use advanced analytics, modern reporting tools, and emerging technologies such as AI-enabled analysis and automation to generate meaningful insight that supports operational decision-making and safety improvement campaigns.

If you enjoy asking “what does the data really tell us?” and using creativity, technology and analytical thinking to improve how organisations understand safety performance, this role offers an exciting opportunity to make a real impact.

As part of this you’ll:

• Analyse divisional HSEQ data to identify emerging trends, risk patterns and performance themes that support proactive risk management.
• Interpret complex operational data and translate findings into clear, actionable insights that influence operational performance and safety initiatives.
• Produce and manage monthly Business Performance Reports (BPRs) using Excel and Power BI, ensuring data is accurate, validated and meaningful.
• Design and maintain advanced Power BI dashboards and analytical models that provide forward-looking performance insight.
• Use advanced Excel techniques and data querying to conduct deeper analysis and uncover hidden trends.
• Explore and apply AI tools, automation and advanced analytical techniques to modernise reporting processes and enhance predictive capability.
• Develop leading indicators and predictive insight to help the organisation anticipate safety risks rather than simply report on past performance.
• Challenge existing metrics, reporting approaches and data quality to improve analytical maturity and reliability.
• Manage the Assure role account mailbox, responding to queries and administering system access in line with governance standards.

What you’ll need to do the role:

• Proven experience in MI, business intelligence, or operational performance reporting
• Advanced Excel skills, including Power Query, Power Pivot and structured data modelling
• Strong Power BI capability, including data modelling, DAX, dashboard design and governance
• Experience analysing operational or safety/compliance data (e.g. incidents, audits, inspections, regulatory reporting)
• Ability to develop forward-looking or predictive analytics capability
• Experience using AI-enabled analytical tools or automation to improve reporting and insight generation – desirable
• Professional certifications in Power BI, data analytics or business intelligence – desirable

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.