Head of Communications, UK&E (FTC)

Head of Communications – UK & Europe
6-month Fixed Term Contract- Possibly to extend / become permanent 
Location: Hook / London / Solihull (hybrid)

Serco delivers essential public services on behalf of governments across the UK and globally. Operating across defence, justice, transport, health and citizen services, we work in complex, high-profile environments where clarity, credibility and confidence in our communications matter.

We are seeking an experienced Head of Communications to join Serco UK & Europe on a 6-month Fixed Term Contract (with potential to become permanent), providing senior leadership across integrated internal and external communications at a pivotal point for the business. This is a visible, influential role, partnering closely with executive leaders to ensure Serco’s story is clear, consistent and compelling — to our people, our customers and the wider market.

As Head of Communications, you will set and deliver the communications agenda across UK & Europe, aligned to Serco’s People and Growth strategies. Acting as a trusted advisor to senior leaders, you will shape narratives that drive engagement internally and build credibility, trust and reputation externally.
This role suits a confident, accomplished communicator with strong storytelling instincts — someone who can quickly grasp complex issues, identify what matters, and translate it into content that cuts through.

What you’ll be doing

•    Lead the delivery of integrated internal and external communications strategies across UK & Europe
•    Act as a senior communications advisor to the Group CEO, Executive Committee and Divisional leadership teams
•    Translate business priorities, change initiatives and growth objectives into clear, aligned narratives
•    Lead engaging internal communications that support strategy, culture, change and performance
•    Partner with HR and senior leaders on change, culture and employee engagement communications
•    Own and evolve core internal channels, including intranet, town halls, events and leadership communications
•    Lead internal communications during sensitive or crisis situations, working closely with Media Relations
•    Drive executive messaging and thought leadership across key external channels
•    Shape and prioritise Serco’s thought leadership agenda, informed by market insight and sector trends
•    Work closely with Marketing and Brand to ensure consistency of tone, voice and messaging
•    Lead, motivate and develop a high-performing communications team

What you’ll bring

•    Senior experience across internal and external communications in a B2B or professional services environment
•    Excellent writing and editing skills, with the credibility to shape executive-level messaging
•    Strong storytelling capability, able to simplify complexity without losing substance
•    Proven experience advising and influencing C-suite and executive-level stakeholders
•    Demonstrated experience leading and developing communications teams
•    Strong experience managing crisis and sensitive communications
•    Confidence operating in complex, matrix organisations with sound judgement and discretion

What we offer

•    A competitive SLT level base salary
•    A car allowance 
•    10% contributory pension 
•    PMI for you and a partner 
•    A range of Serco corporate benefits 
•    An opportunity to shape communications within a large, complex, purpose driven organisation