Process Design & Delivery Support Lead

Process Design & Delivery Support Lead
Hybrid – X3 days onsite at our Hook office, RG27 9UY
Full Time, 9 Month Fixed Term Contract     
Band 3 / £70,000-£80,000 per annum (dependent on experience)

Join Serco’s Finance Transformation and help build the engine of growth

Serco is transforming Finance to support its future growth, creating a UK-led Global Finance Services (GFS) Hub at the heart of the organisation. This hub is designed to be a true engine of growth - delivering accurate, timely and well-controlled financial information while driving standardisation, efficiency and continuous improvement across the business.

As part of this transformation, we are building the foundations of the new Hub and are recruiting Process Design & Delivery Support Leads to play a critical, hands-on role in documenting, stabilising and standardising Finance processes as the Hub goes live.

This is a delivery-focused role for experienced Finance professionals who thrive in change, are comfortable rolling up their sleeves, and want to make a visible impact in a large-scale people and process transformation.

The role

As a Process Design & Delivery Support Lead, you will play a key role in mapping, documenting and embedding end-to-end A2R processes within the Global Finance Services Hub. Working closely with Serco subject matter experts and the Accenture delivery team, you will ensure Finance processes are clearly defined, well-documented and fit for purpose.

The role has two clear phases. Initially, you will focus on process design, documentation and knowledge capture, ensuring Desktop Procedures (DTPs), training materials and handover documentation are robust and complete. As the Hub moves through go-live, your focus will shift to operational support, stabilisation and ongoing standardisation, supporting newly formed teams and addressing issues as they arise.

All roles are broadly similar; what you work on will depend on when you join and where the biggest delivery need is. Flexibility and a “do whatever it takes” mindset are essential.

As part of this you’ll:

• Map out Finance processes and document Desktop Procedures (DTPs) to a high standard
• Work with SMEs to ensure processes are practical, controlled and scalable
• Identify opportunities for standardisation pre- and post-go-live and support implementation
• Capture process interactions across teams to inform training and knowledge transfer
• Define standard data input templates and assess feasibility across contracts
• Support training of new starters and capture knowledge from transitioning or exiting team members
• Play an active role during go-live and post-go-live stabilisation, supporting operational delivery
• Drive consistency and standard ways of working as the Hub embeds

What you’ll need to do the role:

You’ll be someone who:

• Is a qualified accountant (ACA, ACCA, ACMA or equivalent)
• Has experience documenting and embedding standardised Finance processes
• Is highly process- and control-oriented, with strong attention to detail
• Is comfortable working through ambiguity and change
• Is collaborative, adaptable and able to work across multiple stakeholders
• Is hands-on, delivery-focused and happy to jump in where the biggest issue is
• Has experience in a shared services or transition environment (highly desirable)

How success will be measured:

• You integrate quickly into the team and build trust with stakeholders
• You grasp the operating model and current challenges at pace
• Processes are clearly documented, understood and usable
• The Hub stabilises quickly post go-live, with increasing standardisation
• You help set the foundation for a sustainable, scalable Finance Hub      

Why Serco:

You’ll be part of a high-profile Finance transformation, playing a hands-on role in shaping Finance processes, systems and culture across a truly global organisation. Working in a collaborative, forward-thinking environment, you’ll gain standout experience delivering meaningful change while building strong foundations for long-term career opportunities across Serco.

What we offer:

• Company car / cash alternative
• Private healthcare
• Bonus scheme of up to 10%
• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

Appointments are subject to the outcome of ongoing organisational consultation.

#NewFinanceHub

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.