Procure to Pay (P2P) Operations Manager

Location: Hybrid - Attached to Hook
Salary: Competitive + Car/Car Allowance + Bonus - 10% on target and + PMI + Pension 
Contract: Full Time, Permanent
Travel: UK & International as required

About the Role

We are seeking an experienced P2P Operations Manager to lead the end-to-end Procure-to-Pay (P2P) function within MyFinance. This is a critical leadership role responsible for driving a high-performing, standardised global P2P service, with a strong focus on BPO delivery, transformation, and operational excellence.

You will own the operational strategy and performance across the full P2P lifecycle, ensuring alignment between internal teams, offshore BPO partners, and business stakeholders. This role will play a key part in ongoing finance and S2P transformation programmes, driving scalable and efficient ways of working.

Key Responsibilities

Operational Leadership & Strategy

• Own and deliver the global P2P operational strategy aligned to Finance and Procurement priorities
• Translate strategy into clear operational plans, KPIs, and delivery roadmaps
• Lead end-to-end P2P performance across Buying, Invoicing, Payments, and Supplier Management
  
  

BPO & Service Delivery Management

• Lead the operational relationship with offshore BPO providers
• Ensure SLA and KPI performance is achieved, with a shift toward outcome-based delivery
• Act as senior escalation point, driving root cause resolution and continuous improvement
  
  

Transformation & Change

• Play a key role in finance transformation initiatives across P2P and S2P
• Drive process improvement and organisational change, embedding new ways of working across global teams
• Support the evolution of systems, tools and processes to improve efficiency and control
  
  

Leadership & Team Development

• Lead a team of 4 direct reports (including AP Manager and functional leads) and wider indirect teams
• Build a high-performing, accountable team culture
• Clarify ownership, drive capability development, and enable strategic focus

What We’re Looking For

We are looking for a proven operational leader with experience managing complex, global P2P services.

Essential Experience

• Significant experience leading P2P / S2P operations in a shared services environment
• Strong track record of BPO / offshore partner management (e.g. Ascentia or similar)
• Experience aligning BPO delivery to business requirements and performance outcomes
• Deep understanding of end-to-end Source-to-Pay processes
• Strong change management experience (process and organisational)
• Experience operating at a management / leadership level, leading managers
  
  

Desirable

• Experience within complex or contracting-based organisations
• SAP or similar ERP environment experience
• Professional qualifications such as CIPS / MCIPS or accountancy qualifications
  
  

Skills & Attributes

• Strong stakeholder management with ability to influence senior leaders
• Commercially aware with a focus on performance and outcomes
• Analytical mindset with the ability to translate data into insights
• High level of personal credibility, resilience, and leadership gravitas

Why Join Us?

This is a high-impact role where you’ll shape the future of P2P within a global organisation. You’ll lead transformation initiatives, drive operational excellence, and play a key role in delivering a modern, scalable finance function.

 What we offer:

• 10% on-target bonus with strong upside for high performance 
• Company car / £4200 cash alternative  
• Private healthcare
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.