Purchase to Pay Global Process Owner

Global Process Owner – Purchase to Pay (P2P), Serco
Location: Hybrid – Hook (3 days in office)
Package: Competitive salary + 30% bonus + 10% pension + private medical + 25 days holiday + flexible working

At Serco, we deliver vital public services that make a real difference — supporting governments and citizens across Defence, Transport, Justice, Immigration, Healthcare and more. With 50,000 colleagues across the UK, Europe, the Middle East, Asia-Pacific and the Americas, we operate in a complex, fast-moving environment where operational excellence is critical to success.

We are now seeking a Global Process Owner – Purchase to Pay (P2P) to lead the strategic design, performance, and delivery of Serco’s global P2P operations. Reporting to the Director of Finance Services, this is a pivotal role overseeing the end-to-end P2P process across more than 20 countries and multiple business units. You will shape and govern global P2P standards, drive continuous improvement, and lead both an onshore team and an offshore BPO partner in delivering high-quality, efficient services including invoice processing, supplier payments, procurement card management, and buying support.

You’ll work closely with stakeholders in Procurement, Finance, IT, and operations to ensure that our P2P processes are scalable, compliant, and aligned with business needs. Crucially, this role plays a leading part in our ERP transformation journey, contributing to the design and implementation of the upgrade and related technologies that will underpin Serco’s finance and procurement functions for years to come.

What you’ll be doing

•    Lead the design, optimisation and governance of the end-to-end global P2P process
•    Define and maintain global process standards, controls, and assurance frameworks across regions
•    Oversee day-to-day P2P service delivery via an onshore team and an offshore BPO partner
•    Manage invoice processing, supplier payments, Pcards, supplier onboarding, and buying support services
•    Monitor performance against KPIs and SLAs, and drive improvements across people, process, and technology
•    Act as the P2P lead in ERP strategy and implementation projects, including SAP S/4HANA or similar systems
•    Collaborate with Procurement, Finance, IT, and commercial stakeholders to align process and systems
•    Foster a continuous improvement culture across global teams and third-party providers
•    Serve as an escalation point for P2P issues and ensure effective resolution

What you’ll need to bring

•    Proven leadership experience in global P2P or finance process ownership roles
•    Deep understanding of the full P2P lifecycle including purchasing, invoice processing, payments, and Pcard management
•    Expertise in shared services operations and managing offshore BPO providers
•    Demonstrated success in leading process improvement and change across complex, multi-region organisations
•    Experience working with ERP systems, with a strong preference for SAP S/4HANA, as well as scanning/OCR tools and automation enablers
•    Strong stakeholder engagement and influencing skills at all levels
•    Sound knowledge of compliance, audit, and internal controls
•    Familiarity with Lean Six Sigma or similar methodologies
•    A collaborative, forward-thinking mindset with the ability to lead in ambiguity

What we offer

•    Competitive base salary
•    Company car or car allowance
•    Up to 30% performance-related bonus
•    10% employer pension contribution
•    Private medical insurance
•    25 days holiday + flexible and hybrid working options
•    A leadership role at the heart of a FTSE250 organisation delivering critical public services globally