Infrastructure & Platform Engineer

Package Description

• Competitive Salary
• Great career opportunities
• Corporate Benefits Package
• International environment
• Possible hybrid work

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Infrastructure & Platform Engineer for the EU Commission in Ispra, Italy and various locations around Europe.

Main Responsibilities

 • Provision of IT Support services for the development and operation of the local IT environments for the project SuFiA (JRC.D.2)

• Collaboration with the Directorate D ICT Team to manage and develop ICT centralized service

• Installation, configuration and maintenance of servers' operating systems

• Performing minor (patching) and major Operating System upgrades as requested, in compliance with the Commission IT security policies and best practices

• Performing preliminary diagnosis of software and hardware problems, also in co-ordination with the central IT departments

• Scripting & configurations in context of systems & infrastructure; install, configure and maintain system scripting procedures

• Handling of backups and restore operations of systems & infrastructure; manage the specific SuFiA backup infrastructure

• Administration of scientific users in line with JRC ICT policies

• Monitoring of and responding to system and application logs (error logs, disk checks, virusmalware checks)

• Maintaining technical documentation

• Provision of capacity planning analysis. Performing tuning activities when required

• On demand restore customer files from the backup system

• Maintain and monitor the storage systems (log analysis to ensure availability and correct performance)

• Keep up to date the managed asset inventory

• Coordinate with the JRC IT services for the provisioning of users, hardware, network connectivity and software

• Coordinate with JRC Helpdesk for the central IT service requests

• Provide first level/second level user support to a community of about 20 users

• Install, configure and maintain workstation's operating systems (Windows and Linux). Perform Minor (patching) and Major Operating system upgrades as requested

• Administer Linux servers for: data gathering from external providers; databases; web applications. IT environment includes DBMS PostgreSQL, Docker, Apache, Liferay

• Collaborate with other members of the ICT team to maintain and manage PostgreSQL centralized infrastructure

• Interaction with the business analysts, customer, users, project leaders and the developers

• Security administration and monitoring, in adherence to the security rules imposed by theCommission’s central security service (complemented by local rules where needed); under supervision of the LISO (Local Information Security Officer)

Knowledge and Skills

•Very good knowledge of Ubuntu Linux• Very good knowledge of Container management with Docker and Docker swarm management, pipeline, CI/CD, Gitlab server management

• Very good knowledge of WildFly

• Very good knowledge of monitoring tools

• Good experience with data backup/restore tools and practices for both database and operatin systems

• Good knowledge of Web Servers

• Good knowledge of virtualisation tools and techniques

• Good knowledge of TCP/IP network management

• Knowledge of master-slave database concept (PostgreSQL)

• Knowledge on Ansible

• Ability to do basic scripting for automation

• Basic knowledge of application development environments

• Ability to draft basic conception documents, diagrams and reports

• Analysis and problem solving skills

• Ability to participate in technical meetings and good communication skills

Specific Expertise

 Following specific expertise is mandatory for the performance of tasks:

• at least 5 years of specific expertise in Linux system administration1

• at least 5 years of specific expertise in containerisation tools: Docker, Kubernetes

• Experience in Windows system administration

• Demonstrated experience in script programming (bash)

Following specific expertise is optional for the performance of tasks:

• Experience with Liferay

Qualifications

• Bachelor’s Degree or higher.
• Ability to understand, speak and write in English (B1), Italian will be an advantage

Certifications & Standarts

• ITIL® Certification