Administrator

Administrator

Forth Valley Royal Hospital

Full time – 37 hours per week.

Salary - £28,011 - £30,230 depending on experience per annum plus company benefits.

Serco has a fantastic opportunity for an Administrator to join the team at Forth Valley Royal Hospital, providing comprehensive administrative support to the Estates and Facilities Management Team.

The role involves supporting the Maintenance Officers, Projects Team, and Estates Management in the coordination and delivery of day-to-day operations, compliance tasks, and project-related activities. The post-holder will play a vital part in ensuring the smooth running of the department and contributing to the effective management of hospital estates and facilities.

Main Accountabilities:

Administrative Support:

• Provide general administrative assistance to the Maintenance Officers, Project Managers, and Estates Management Team.
• Maintain accurate records, filing systems, and databases for statutory compliance, planned preventative maintenance (PPM), and reactive works.
• Support in the preparation of reports, meeting minutes, presentations, and documentation related to estates and facilities functions.
• Handle internal and external communications, including telephone, email, and face-to-face enquiries.

Work Order and Compliance Coordination:

• Assist in logging, tracking, and updating job requests and work orders using the CAFM (Computer-Aided Facilities Management) system.
• Monitor progress of maintenance tasks and chase outstanding jobs where necessary.
• Assist with maintaining statutory compliance records, certificates, and audit trails in accordance with NHS standards and HTMs (Health Technical Memoranda).

Project Support:

• Support project managers with administrative tasks related to capital works, refurbishments, and infrastructure upgrades.
• Help coordinate site access, contractor liaison, and documentation management for minor and major projects.

Procurement and Finance Admin:

• Assist with raising purchase orders, processing invoices, and monitoring departmental budgets where appropriate.
• Liaise with suppliers and contractors to obtain quotes and support procurement processes in line with Trust policies.

General Duties:

• Maintain confidentiality and data protection standards in line with Trust policy.
• Support Health & Safety compliance through administrative tasks such as maintaining risk assessments, contractor permits, and method statements.
• Contribute to team meetings and service improvement initiatives.
• Carry out any other reasonable administrative duties as requested by management.

What you will need to do the role:

Essential:

• Previous administrative experience in a busy office environment.
• Strong organisational skills with the ability to prioritise workload.
• Good working knowledge of Microsoft Office (Word, Excel, Outlook, Teams).
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Attention to detail and a methodical approach to work.

Desirable:

• Experience working in a healthcare or estates/facilities management environment.
• Familiarity with CAFM systems (e.g., PLANON, Micad, Concept).
• Understanding of NHS Estates compliance requirements.

What we offer  

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.