Domestic Assistant

Domestic Assistant – Fourth Valley Royal Hospital

6 Month Fixed Term Contract

Part Time – (20 hours per week) Shifts to be discussed at interview stage

Salary - £25,694.00 pro rata, per annum plus company benefits. Agenda for Change.

The Domestic Assistant will play a pivotal role in ensuring patient satisfaction in the hospital. Component parts of the role will include the delivery of cleaning, catering and housekeeping services to an agreed standard within clinical areas and departments. Domestic staff will be flexible and can be either allocated to a ward or department areas or to geographical areas.

 Main Accountabilities:

• Delivery of cleaning, and customer services to an agreed standard as defined in the service level specification within agreed clinical areas, departments and public areas.
• Clean to a hygienic standard following work procedures that incorporate all quality standards laid down by the Client or Serco and Environmental Audits
• Complete the domestic work methods as trained and instructed
• Empty, dispose and replace clinical and domestic waste as directed and ensure that waste is disposed of correctly
• Maintain high standards of personal hygiene and infection control standards
• Participate as a full member of the wider team supporting colleagues and working flexibly to assist other members of the team
• Support the Housekeeper with a range of catering duties during mealtimes
• Ensure customer satisfaction
• Effective communication with all levels of staff
• Assisting and liaison with Team Leaders
• Comply with the policies on Health & Safety, COSHH and other statutory legislation
• Reporting on the facilities general condition and repair in terms of maintenance reporting and hazards
• Present a flexible, helpful and professional image at all times

What you will need to do the role:

• Safe use of FM equipment
• Use of industrial cleaning equipment
• Safe use of cleaning substances
• Correct use of protective equipment
• Recording and compliance with daily work schedules
• Health and Safety
• Computer Aided Facilities Management system (CAFM)
• Automated Guided Vehicle system (AGV)
• Use of food trolleys
• Use of Kitchen Equipment
• Industrial washing machines/dishwashers
• Use of various cleaning equipment e.g. Vacuums, scrubbers, polishers and buffers
• CAFM system
• Operating linen and waste chutes
• Interfacing with AGV system.

Physical Demands / Skills of the Job

• You will be multi skilled. All tasks require some form of physical effort. All staff will be trained in correct way of carrying out each task safely and efficiently and in the safe use of different types of machinery and equipment
• This is a physical role and the post holder will be required to be mobile for most of their daily working pattern with manual handling.

Why Serco? 

Meaningful and vital work: Working within hard services at Serco means that you’ll play a critical role in ensuring that patients continue to receive the care they need 24/7. 

A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career. 

Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital. 

What we offer 

• Up to 6% contributory pension scheme.
• 27 days holiday.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
• The chance to make a positive difference to the wider public.
• Interesting, varied and rewarding work.
• A company that recognises your contribution.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.