Case Planning Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Access to ongoing professional development and training

• Supportive leadership and team culture

• Flexible work arrangements and shift options

• Opportunity to make a meaningful impact on rehabilitation outcomes

• A safe, inclusive and respectful working environment

• Government-backed employment stability at Clarence Correctional Centre

Make an impact at Serco

As a Case Planning Officer in the Sentence Management team at Clarence Correctional Centre, you’ll play a key role in end-to-end case management for inmates, supporting their rehabilitation and reintegration into the community. You'll be part of a multidisciplinary team focused on improving outcomes, reducing re-offending, and delivering humane, respectful correctional services.

You’ll be based in Lavadia, just south-east of Grafton in Northern NSW, at Australia’s largest and most advanced correctional facility.

As a Case Planning Officer, you’ll make a positive impact by:

• Assessing risks, needs, and responsivity using specialist tools

• Developing, reviewing and managing personalised inmate Case Plans

• Chairing classification, placement and case planning panels

• Encouraging inmate motivation using trauma-informed care and motivational interviewing

• Coordinating with custodial and reintegration teams for smooth transitions

• Creating partnerships across correctional services and the wider community

Serco is a place for you

To be successful in this role you’ll have:

• A relevant tertiary qualification in Criminology, Social Work or a related field

• Certificate IV in Correctional Practice (Case Management) or commitment to complete within 12 months

• Experience in case management or rehabilitation settings

• Knowledge of cultural diversity, trauma-informed care, and rehabilitation models

• Excellent communication skills with the ability to engage and influence others

• The ability to build rapport, remain calm under pressure, and work collaboratively across teams

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco