Health Records Administrator

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. As a Health Services Administrator at Clarence Correctional Centre, you'll play a critical role in supporting the delivery of healthcare services within Australia’s largest correctional facility.

This is a unique opportunity to contribute meaningfully while growing your career with a company that values integrity, teamwork, and professional development.

What’s in it for you?

• Flexible salary packaging options, including novated leasing for new and used vehicles

• Free uniforms, daily meals, and onsite parking

• Benefits@Serco – includes well-being packages, financial perks, career support, and access to Fitness Passport

• Career development – gain exposure to justice health and correctional environments with plenty of room to grow

• Generous employee referral program

• 12 weeks of paid parental leave for eligible employees through our Share2Care program

About Clarence Correctional Centre

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia. Located on the NSW North Coast – approx. 6 hours from Sydney and 3.5 hours from Brisbane – the area offers rainforests, sand dunes, stunning beaches, and vibrant multicultural towns. It’s an ideal place for a relaxed lifestyle and meaningful work.

About the Role

As a Health Services Administrator, you’ll be responsible for providing administrative and clerical support to the Health Services team. You’ll contribute to the smooth running of clinical and operational functions, supporting compliance, reporting, and stakeholder engagement across a highly regulated environment.

What You’ll Need to Succeed

Qualifications

• Certificate III or IV in Business Administration (desired but not essential – willingness to undertake is welcomed)

Experience

• Previous administration experience is essential

• Experience in customer service, hospital, or prison environments is highly regarded

• Familiarity with electronic health or offender management systems (desirable)

• Knowledge & Skills
• Proficiency in Microsoft Office, particularly Word and Excel

• Strong written and verbal communication skills

• Excellent organisational and time management skills

• Ability to build strong relationships and work collaboratively with a range of internal and external stakeholders

• Adaptable communication style and interpersonal approach

Personal Attributes

• High levels of integrity and confidentiality

• Team-focused and supportive

• Commitment to quality, service, and cultural respect

• Professional, dependable, and calm under pressure

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice,and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.