Industries Supervisor - Domestic Services

• Clarence Correctional Centre – Australia’s Largest Correctional Centre
• Located on the beautiful NSW North Coast
• Total Salary Package of $118,000, Including Superannuation

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles  
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages, and financial benefits, available through us and our selected partners, including access to Fitness Passport  
• Generous employee referral program  
• Career development and leadership opportunities
• Employee networks that celebrate diversity and inclusion
• Long-term, stable employment with government-backed contracts
• Uniform provided, daily meals & onsite parking
• Up to $8000 relocation assistance

Make an impact at Serco

The Industries Supervisor – Domestic Services (Laundry, Waste & Internal Grounds) leads a large team to drive efficient operations, enable inmate training, and maintain compliance with safety, security, and legislative standards while promoting a positive, inclusive culture and fostering high performance among inmates and staff.

The role includes managing resources, meeting and exceeding WHS expectations, and promoting the rehabilitation and reintegration of inmates, ensuring the safety and security of inmates and the community, providing a decent and respectful environment to staff, inmates, and visitors, to maintain a safe, respectful environment for all.

As an Industries Supervisor – Domestic Services, you’ll make a positive impact by:

• Leading with Confidence: Inspire and guide your team by promoting Serco’s values, recognising outstanding performance, and creating an inclusive, engaging workplace where everyone can thrive.
• Drive Growth and Innovation: Work closely with external partners to unlock new opportunities, deliver commercial results, and ensure efficient use of resources while keeping budgets and financial performance on track.
• Achieve Operational Excellence: Oversee day-to-day activities to meet production goals, maintain compliance, enhance training, and implement process improvements to boost quality, productivity, and cultural awareness.
• Champion Safety and Security: Proactively manage risks, exceed safety standards, and ensure a secure, compliant environment for staff, visitors, and those in our care.
• Promote Professionalism and Integrity: Foster a collaborative culture, uphold Serco’s values and code of conduct, and create a workplace defined by respect, accountability, and customer service excellence.

Serco is a place for you

You’re a hands-on leader with a trade background, passionate about mentoring others and creating real change. You’re adaptable, values-driven, and thrive in environments where teamwork, safety, and structure are essential.

To be successful in this role, you’ll have:

• A relevant trade qualification
• Certificate IV in Training & Assessment or willingness to obtain within first 12 months
• Certificate III in Correctional Practice or willingness to obtain within first 12 months
• Minimum 3 years post trade experience (desired)
• Knowledge of WHS standards and ability to manage tools, inventory, and production systems
• Strong interpersonal skills with the ability to lead, guide, and develop others

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Please note:
• This position carries trust and responsibility. A comprehensive probity assessment, including a Police Check, is part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology, and partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco