Operational Performance Manager

Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Competitive salary of $150k–$160k + super, based on your experience
• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, including access to Fitness Passport
• Generous employee referral program

Make an impact at Serco

As an Operational Performance Manager, you’ll play a key role in strengthening performance, compliance, and continuous improvement across Clarence Correctional Centre. Working closely with the General Manager and Senior Management Team, you’ll lead initiatives that enhance operational outcomes, manage risk, and support a safe and sustainable environment. You’ll bring data-driven insights to improve performance and ensure contractual requirements are consistently met. Your work will directly contribute to better outcomes for employees, inmates, and the wider community.

As an Operational Performance Manager in the Justice team, you’ll make a positive impact by:

• Partnering with senior leaders to shape strategy and business plans
• Leading performance improvement to enhance contractual outcomes
• Managing and supporting operational investigations
• Leading senior managers to achieve KPIs and business targets
• Overseeing operational and security risk management practices
• Managing reporting, insights, and improvement initiatives across the facility
• Managing projects to deliver operational and functional efficiencies

About Clarence Correctional Centre

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.
Located on the beautiful NSW North Coast, approximately 6 hours' drive from Sydney and 3.5 hours from Brisbane, the region offers rainforests, epic headlands, sand dunes, and some of the best Australian beaches, along with vibrant multicultural cafes, restaurants, and welcoming community towns.

Serco is a place for you

You could be a great fit if you have:

• Bachelor’s degree in Business/Project management or a Corrections related field is highly regarded or equivalent experience in a similar role
• Diploma in Correctional Administration or equivalent experience desirable
• Postgraduate qualifications desirable
• Relevant certifications in Corrections desirable

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco