Operations Clerk

• Location: Beautiful Lavadia, near Grafton in Northern NSW
• Uniform Provided, daily meals & onsite parking
• Enjoy a stable, fulltime position with Monday to Friday hours

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco – career support programs, wellbeing packages and financial benefits
• Access to Fitness Passport
• Generous employee referral program
• Uniform provided, daily meals & onsite parking
• Stable, full-time position with Monday to Friday hours

Make an impact at Serco

You are a highly organised and detail-oriented professional, ready to bring your administrative skills to a unique and meaningful environment. As an Operations Clerk within the Security and Operations team, you’ll be based at Clarence Correctional Centre in Lavadia, NSW.

This full-time role offers the opportunity to support operational processes while contributing to a safe and respectful correctional environment.

As an Operations Clerk in the Security and Operations team, you’ll make a positive impact by:

• Managing and maintaining official complaints, requests and information records
• Supporting Use of Force (UOF) and Inmate Misconduct package preparation
• Assisting with Conflict With Offenders (CWO) and EA Progression meetings
• Coordinating segregation documentation and Official Visitors processes
• Completing general administrative duties to support daily operations
• Ensuring compliance with policies and procedures to maintain safety and order
• Adhere to Serco’s values, Code of Conduct and key operating principles

Serco is a place for you

You are an organised and proactive individual with a strong sense of responsibility and integrity. You’re passionate about creating a safe and supportive environment and thrive in a role where your attention to detail and administrative capabilities make a real impact.

To be successful in this role you’ll have:

• Certificate III or IV in Business Administration (desired, not essential) or willingness to obtain if required, and or relevant administrative experience
• Certificate III Correctional Practice, or willingness to obtain with the first year of employment
• Proficiency in Microsoft Office applications, including Excel, Word and Outlook
• The ability to meet compliance requirements including Police Check and clearance by Corrective Services NSW
• Commitment to Serco’s values: Trust, Care, Innovation and Pride

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We focus on serving governments all over the globe.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco