Program Delivery Officer

Serco is a place where you can grow
Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles 

• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport 

• Generous employee referral program

• Uniform provided, daily meals & onsite parking

Make an impact at Serco
We are looking for a Program Delivery Officer to join our Rehabilitation & Reintegration Team at Clarence Correctional Centre.

This role plays a crucial part in reducing reoffending by delivering criminogenic programs designed to support positive change in inmates' lives.

About Clarence Correctional Centre
Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia.
Located on the beautiful NSW North Coast, approximately 6 hours’ drive from Sydney and 3.5 hours from Brisbane, our region offers lush rainforests, epic headlands, sand dunes, and some of the best Australian beaches – plus a variety of multicultural cafés, restaurants and friendly local towns.

As a Program Delivery Officer in the Rehabilitation & Reintegration team, you’ll make a positive impact by:

• Delivering therapeutic and criminogenic programs to inmates based on Offence Related Program (ORP) objectives

• Assessing inmate suitability and maintaining accurate documentation of progress

• Evaluating and recommending strategies to improve participant attendance whilst considering the needs of individuals

• Liaising with multidisciplinary teams and participating in ongoing training and development

• Promoting rehabilitation initiatives and contributing to reducing reoffending

Serco is a place for you
You could be a great fit if you have:

• A qualification in Psychology, Criminology, Social Work, Social Sciences, Community Services or other related discipline or relevant industry experience

• Certificate IV in Correctional Practice (Case Management), or a willingness to complete within the first 12 months

• Experience in group facilitation, ideally dealing with complex mental health or behavioural issues (desirable)

• Ability to prepare and submit accurate reports within required timeframes

• Strong interpersonal and communication skills, with the ability to engage diverse inmate populations

• The ability to work collaboratively in a professional team environment

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?
At Serco, we work with governments to deliver impactful solutions that change lives. Join us to make a real difference in your community and beyond.
We celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ individuals, veterans, and people with disabilities.
Impact a better future at Serco