Sentence Administration Team Lead

Serco is a place where you can grow

Your impact makes a meaningful difference, and we’re committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Leadership role within a high-performing operational team

• Long-term Government-backed contract with stability

• Uniform provided, daily meals and onsite parking

• Flexible salary packaging options, including novated leasing

• Benefits@Serco including wellbeing and career support programs

• Generous employee referral program

Make an impact at Serco

As a Sentence Administration Team Leader at Clarence Correctional Centre, you’ll lead the operational management of the Sentence Administration Unit, ensuring accurate and lawful detention and release processes. You’ll oversee day-to-day task allocation, quality control and compliance, while supporting your team to deliver high-quality administrative services. Working closely with internal and external stakeholders, you’ll play a critical role in maintaining legislative integrity and operational excellence across the Centre.

As a Sentence Administration Team Leader in the Sentence Administration team at Clarence Correctional Centre, you’ll make a positive impact by:

• Leading the daily allocation of tasks and overseeing team performance

• Applying complex legislation to ensure lawful detention and release

• Verifying court orders and legal documentation for accuracy and intent

• Monitoring quality control and ensuring compliance with policy and standards

• Building collaborative relationships with internal and external stakeholders

• Supporting and developing team members to achieve operational goals

About Clarence Correctional Centre

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.

Located on the beautiful NSW North Coast, approximately 6 hours’ drive from Sydney and 3.5 hours from Brisbane, the region offers rainforests, stunning headlands, sand dunes and some of Australia’s best beaches, alongside vibrant multicultural cafes, restaurants and welcoming community towns.

Serco is a place for you

You’re an experienced and confident leader who thrives in a governed environment. You bring strong attention to detail, sound judgement and a calm approach when managing competing priorities. You value integrity, collaboration and cultural respect, and you’re committed to supporting your team to deliver accurate, timely and compliant outcomes.

You could be a great fit if you have:

• A Diploma of Business Administration or relevant industry experience

• Experience supervising a Sentence Administration team

• Experience interpreting and applying legislation, policy and procedures

• Knowledge of, or ability to quickly acquire knowledge of, NSW legislation

• Strong communication and stakeholder engagement skills

• High attention to detail and commitment to ethical practice

This position carries trust and responsibility. To support this, a comprehensive probity assessment including a National Police Check and Corrective Services NSW clearance is required. Compliance with relevant health and safety and PPE requirements is also essential.

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term Government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco